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Atomic Conversations

Troy DuMoulin, VP of R&D at Pink Elephant | Why AI adoption is a people challenge—not a tools problem

23 Jul 2025

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“The adoption hesitation is not because the tool doesn't do great things. It's because people are not being brought along.”In this episode of Atomic Conversations,  Troy DuMoulin, VP, Research & Development of PinkElephant joins Atomicwork CEO Vijay Rayapati to deliver a wake-up call to IT leaders everywhere:👉 The AI transition isn’t years away — it’s already happening👉 The barrier isn’t tech, it’s people, process, and organizational intent👉 Most leaders are experimenting, but few have an actual plan👉 Those who wait will become acquisition targets for those who don’tIf you’re leading change, or afraid you’re falling behind, this is a must-watch!Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

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