AV+ Podcast: Frederick Loucks on Outcome Assurance for Technology Integration

On this episode of the AV+ podcast, host Dan Ferrisi, Group Editor, Commercial and Security at Emerald, talks with Frederick Loucks, consultant to manufacturers, integrators and end-user organization, about the need for integrators to have a value-based, proactive approach rather than a conventional reactive approach. He emphasizes the significance of technology integration and the concept of outcome assurance.The duo discusses the following:the importance of invisible technology that supports the performance without distracting from it (1:47)how technology should serve a purpose and bring value, not be an end in instead (6:31)managing AV at scale (1:53)delivering value to customer through technology solution, rather than price  (6:03)building sticky relationships with customers (6:05)monitoring and managed services (9:57)monitoring and asset management in enterprise AV systems (14:26)and much more!This content is brought to you by SnapOne.

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