BAI Banking Strategies
Episodes
Navigating the role of cards within payment platforms
01 Oct 2025
Contributed by Lukas
Primax’s VP of Product and Client Strategy Joe Schmithorst explains why smarter credit and debit card strategies should evolve alongside upgrades fo...
Turn SMB lending economics around with updated credit risk pricing and other tech advantages
29 Sep 2025
Contributed by Lukas
Moody’s Senior Director Laurence Stock talks about a modern approach to small business loans and loan servicing.
3 key focuses for the fraud front line in 2025
27 Jan 2025
Contributed by Lukas
The new year brings a wider front for fraud attacks, a growing strategy by fraudsters to overwhelm regulators and a new administration with new oversi...
Quality deposits and a clearer digital picture
17 Dec 2024
Contributed by Lukas
The BAI Banking Strategies podcast explores a cautiously improved deposit outlook, stubborn margins and the real story on primacy and digital accounts...
34.06 - Preparing banking’s front line for a deepfake future
10 Dec 2024
Contributed by Lukas
Advances in AI already boost voice-based deepfakes. Sara Seguin from the fraud-focused fintech Alloy joins the BAI Banking Strategies Podcast to discu...
34.05 - Unmasking fraud in the age of AI
03 Dec 2024
Contributed by Lukas
SAS’s Diana Rothfuss joins the BAI Banking Strategies Podcast to explore the sinister rise of deepfakes, identity theft and elaborate scams, plus ho...
34.04 - Fight fraud on all fronts: Check protections to cloud-based solutions
19 Nov 2024
Contributed by Lukas
From reviving anti-check fraud efforts to engaging the cloud for your defense, there are smart ways to stay ahead of financial crime.
34.03 - ‘Right-sizing’ deposits and the challenge of short-term CD books
18 Nov 2024
Contributed by Lukas
U.S. bank deposits have not yet returned to their health of a few years ago, but they are improving. Tom Hoscheidt and Isio Nelson join the BAI Bankin...
34.01 - Fight check fraud with a strategic mindset
23 Sep 2024
Contributed by Lukas
ServiceNow’s Greg Kanevski joins the BAI Banking Strategies podcast to talk about check vulnerabilities, funding fraud recovery and why you can mark...
33.08 - State of Deposits: What’s on the horizon
20 Aug 2024
Contributed by Lukas
BAI’s Tom Hoscheidt and Isio Nelson join Senior Editor Rachel Koning Beals on the BAI Banking Strategies Podcast to dig deeper into a midyear snapsh...
33.07 - AI helps banks of all sizes think bigger
29 May 2024
Contributed by Lukas
AI has potential to be a competition leveler in financial services.
33.06 - AI means change in the bank, but where may surprise you
22 May 2024
Contributed by Lukas
ServiceNow’s Greg Kanevski tells BAI’s Rachel Koning Beals about many more departments in which AI is expected to make its mark. AI can stretch hu...
33.05 - Fight fraud collectively for the biggest impact
06 May 2024
Contributed by Lukas
IDology's Crystal Blythe discusses in the BAI Banking Strategies podcast that the real-time fraud fight lies solidly with building out an information...
33.04 - The fraud fight gets faster
02 May 2024
Contributed by Lukas
Brian Keefe of NICE Actimize joined the BAI Banking Strategies podcast to share his best ideas to leverage fraud-detection technology and real-time in...
33.03 - Measure innovation in incremental wins
19 Dec 2023
Contributed by Lukas
BAI Global Innovation Awards Lead Judge Amy Radin and Vice President & Portfolio Head - Strategic Accounts, Financial Services of Infosys Raghav Agarw...
33.02 - Maximizing digital marketing ROI
18 Dec 2023
Contributed by Lukas
In today's fiercely competitive environment, marketers are feeling the pressure to drive engagement, strengthen loyalty, and achieve deposit growth. R...
33.01 - ‘Tis the season for greater fraud awareness
01 Dec 2023
Contributed by Lukas
Brian Keefe from NICE Actimize joins on the BAI Banking Strategies podcast to talk about heightened volume and patterns of fraud during the holidays, ...
32.08 - Winning the primary client relationship battle
14 Nov 2023
Contributed by Lukas
Marc Salinas and Eric Campbell from Bottomline Technologies join us to share how recent industry events create an opportunity for financial institutio...
32.07 - FedNow is live…now what?
02 Oct 2023
Contributed by Lukas
FedNow is officially live. With the launch comes the potential for financial institutions to expand and provide different products and services that t...
32.06 - Fraud activity is increasing – how to protect your institution and customers
12 Sep 2023
Contributed by Lukas
Greg Kanevski of ServiceNow joins the BAI Banking Strategies podcast to discuss the impact of increased fraud on financial institutions and how they c...
32.05 - Fact vs Fiction: Debunking fraud and faster payments myths
11 Sep 2023
Contributed by Lukas
Mark Majeske of Alacriti joins the BAI Banking Strategies podcast to dissect and debunk some of the top myths regarding fraud and faster payments.
32.04 - Creating a better digital payments experience for businesses
20 Jun 2023
Contributed by Lukas
Payments are a central focus in digital banking for retail customers. This is less the case when it comes to businesses. Layne Kight from Deluxe is w...
32.03 - Easing the banking challenges for people with disabilities
13 Jun 2023
Contributed by Lukas
Val Srinivas from Deloitte joins us to share his firm’s recent research into the difficulties people with disabilities encounter while banking, and ...
32.02 - Rethinking risk after the SVB collapse
07 Jun 2023
Contributed by Lukas
The stunning collapse of Silicon Valley Bank and other banks in early 2023 has reframed how the industry is thinking about risk. Joan McGowan and Tom ...
32.01 - Why banks should help families break the money-talk taboo
30 May 2023
Contributed by Lukas
American families dislike talking about money – a recent Wells Fargo survey found that 40% of people would rather talk to their parents about their ...
31.08 - Exploring the “flaw of averages” at banks
09 May 2023
Contributed by Lukas
Banking is getting more complex, and that greater complexity is creating more uncertainties and more risks. Sam Savage from Probability Management joi...
31.07 - What banks can do when disaster strikes
02 May 2023
Contributed by Lukas
The visual images of natural disasters tend to highlight damage to property, but the real lasting damage is done to people. Kate Bulger from Money M...
31.06 - Citizens Bank has a new way with words
25 Apr 2023
Contributed by Lukas
As banks work toward deeper and longer-lasting connections with their customers, their choice of language matters. Beth Johnson, chief experience off...
31.05 - The original mobile banking is finding new purpose
11 Apr 2023
Contributed by Lukas
Mobile bank branches have been around for years, but its versatility is giving it a growing role at some institutions. Todd Barnhart and Chris Hill fr...
31.04 - FedNow’s competitive value for smaller banks
04 Apr 2023
Contributed by Lukas
The world of real-time payments is about to have a new heavyweight contender as the Federal Reserve rolls out its FedNow Service in 2023. Brian Keefe...
31.03 - Despite crypto turmoil, this firm is following the customers
28 Mar 2023
Contributed by Lukas
While many in the financial world are running away from crypto and its perceived dangers, there are others who see lots of opportunity. Gene Grant, CE...
31.02 - Getting ready for the largest wealth transfer ever
21 Mar 2023
Contributed by Lukas
Millennials and Gen Z are starting to inherit money in what will end up as the greatest transfer of wealth in history. Steven Ramirez from Beyond th...
31.01 - Managing risks during a digital makeover
14 Mar 2023
Contributed by Lukas
Because banking institutions are in the money business – their customers’ and their own – they are also in the risk business. Keith Pearson, hea...
30.08 - What’s now and what’s next in digital modernization
21 Feb 2023
Contributed by Lukas
Banking continues its digital makeover, both to gain efficiencies and to meet customer desires for faster, easier and more convenient. BAI’s Debbie ...
30.07 - Finding opportunities in banking cannabis and crypto
15 Feb 2023
Contributed by Lukas
Many community banks are feeling pressure to grow to avoid being wiped out or bought out. Could serving non-traditional businesses provide the new opp...
30.06 - The path to personalization in digital customer service
07 Feb 2023
Contributed by Lukas
Customer service is cheaper for banks to deliver digitally than via other channels – the trick is to do in a personalized way. Jennifer Timbrook fro...
30.05 - Positioning ESG at banks as good business in 2023
31 Jan 2023
Contributed by Lukas
Environmental, social and governance considerations are growing in importance at banks and credit unions. Gary Levante, who heads the ESG effort at Be...
30.04 - Tips and insights for attracting talent in 2023
24 Jan 2023
Contributed by Lukas
Our series on key issues for banks in 2023 focuses this week on finding, nurturing and retaining talent. Megan Burkhart, chief human resources officer...
30.03 - Where will banking-as-a-service go in 2023?
17 Jan 2023
Contributed by Lukas
Banking-as-a-service is among the most talked-about innovations in banking, and also perhaps among the least understood. Jeannette Kescenovitz, who...
30.02 - A special decade to come for U.S. banks?
10 Jan 2023
Contributed by Lukas
An aggressively rising interest rate environment can cut both ways for the banking industry. Tom Brown, long-time banking industry analyst and editor...
30.01 - The best of the best in financial services innovation
03 Jan 2023
Contributed by Lukas
Winners of the BAI Global Innovation Awards are out, and they cover a wide swath geographically and in the industry challenges that they address. Amy...
29.06 - Key banking issues and trends for 2023
13 Dec 2022
Contributed by Lukas
A number of key uncertainties face banks and credit unions in the coming year. BAI's Karl Dahlgren shares findings in our latest survey the biggest ...
29.05 - Minority-owned banks are ready for a recession
06 Dec 2022
Contributed by Lukas
With odds of a recession rising, banks are positioning themselves for tougher times. Nicole Elam, president and CEO of the National Bankers Associati...
29.04 - The fraud prevention use case for behavioral biometrics
29 Nov 2022
Contributed by Lukas
Biometrics are a familiar tool used by bank and credit union fraud teams to try to thwart bad actors. Seth Ruden from BioCatch and Joey Zollinger fr...
29.03 - Pricing deposits to keep customers happy
15 Nov 2022
Contributed by Lukas
The dramatic rise in interest rates in recent months has more savers thinking about the returns they’re getting on their money. Neil Stanley from T...
29.02 - Customer financial health should be a top priority
08 Nov 2022
Contributed by Lukas
In an economy stressed by high inflation and growing recession worries, many Americans are struggling with their finances. Rochelle Gorey from Spring...
29.01 - Bank leaders are the make-or-break for innovation
01 Nov 2022
Contributed by Lukas
Between tech advances and new competition, banking institutions need to be innovators to keep pace with the trendsetters. Paul Steenkamp, a former ba...
28.08 - Neobanks: Disruptive technology, elusive profits
11 Oct 2022
Contributed by Lukas
Neobanks are having a lot of success getting customers to open accounts, but very few are making any money. Christoph Stegmeier from the global consu...
28.07 - Banks need to be ready for better deep fakes
04 Oct 2022
Contributed by Lukas
Banks are required by law to know their customers. Deep fake technology in the hands of outlaws is making that hard job even harder. Vijay Balasubram...
28.06 - Want to connect better with customers? Try empathy
27 Sep 2022
Contributed by Lukas
Success at bank contact centers has long been measured by resolution speed and call volume. But is this changing? Terri Panhans from Vericast joins u...
28.05 - Data's expanding role in protecting against fraud
20 Sep 2022
Contributed by Lukas
Banking institutions lose billions of dollars each year to fraud, and every dollar lost comes with a 4X multiplier that jacks up the costs. Greg Kane...
28.04 - Tapping into a new talent pool for banking
13 Sep 2022
Contributed by Lukas
Banks and credit unions are challenged to fill job openings as they go up against fintechs and other competitors in a tight labor market. Craig Alexa...
28.03 - Why Know Your Business should be a bank’s business
06 Sep 2022
Contributed by Lukas
Everyone in banking knows about KYC – Know Your Customer. Less well-known is its close cousin, Know Your Business. Heidi Hunter, chief product offi...
28.02 - Investing in a more diverse fintech future
30 Aug 2022
Contributed by Lukas
In the ultracompetitive fintech space, it’s hard for any startup to attract funding, and it’s even harder for Black, Hispanic, women and LGBTQ ent...
28.01 - Building future bank leaders by sending them away
23 Aug 2022
Contributed by Lukas
Like other businesses, banks and credit unions always have to be on guard against organizational inertia. Sandra Quince, an executive at Bank of Am...
27.08 - Where do banks fit into the metaverse?
02 Aug 2022
Contributed by Lukas
The metaverse is still in its early stages of development, but some banks are already thinking about its customer-connecting potential. Sandeep Vishn...
27.07 - Keeping the community bank feel through a digital transformation
26 Jul 2022
Contributed by Lukas
Banks and credit unions know the future is digital, and that traveling there is a long road with many obstacles. Chris Craver, head of digital produc...
27.06 - Staid on the outside, innovative on the inside
19 Jul 2022
Contributed by Lukas
Northern Trust is as traditional as a bank comes, but behind that stately façade, breakthrough innovations are being developed. Marc Mallett, Northe...
27.05 - Banks may face more liability for payments fraud
12 Jul 2022
Contributed by Lukas
There continues to be an increase in scams and fraud that target banks and their customers. And with this continued increase could come more liab...
27.04 - Customer demand is driving open banking adoption
28 Jun 2022
Contributed by Lukas
If customers own their banking data and can decide how it's used, what does that mean for banks and credit unions? David Foss, CEO at Jack Henry & A...
27.03 - A banking regulator's approach to DEI issues
21 Jun 2022
Contributed by Lukas
Diversity, equity and inclusion is a key issue for banking institutions, and also for the federal agencies that regulate them. Nikita Pearson, direct...
27.02 - Content feeds can be banking's path to personalization
14 Jun 2022
Contributed by Lukas
Greater engagement with customers means greater loyalty, which in turn leads to greater customer lifetime value. Matt Gillin, CEO at Relay Network, j...
27.01 - The thinking behind Citizens Bank's M&A spree
07 Jun 2022
Contributed by Lukas
Many U.S. banks are building scale via acquisition. Among the largest institutions, Citizens Bank looks to be the pacesetter. Don McCree, vice chairm...
26.08 - Building relationships with the next gen through lending
17 May 2022
Contributed by Lukas
Millennials and Gen Z represent almost half of the U.S. population, and they’re growing up so fast. Rajesh Shah from Citizens Bank and Bal Shukla f...
26.07 - The "credit washing" mess and how banks can avoid it
10 May 2022
Contributed by Lukas
In recent years, an increasing number of Americans have walked away from their credit history through a maneuver known as "credit washing." Jason Kra...
26.06 - An ex-crypto miner on banking and the blockchain
03 May 2022
Contributed by Lukas
The blockchain is for more than just cryptocurrencies, but how can banks best put this technology to work? Zack Bishop from Synovus Financial, a one-...
26.05 - How banks can do more for small businesses
26 Apr 2022
Contributed by Lukas
One of the pandemic's significant impacts is that it has led to a surge of new small businesses being formed across the U.S. Karl Dahlgren, managing ...
26.04 - Better banking using digital ID verification
19 Apr 2022
Contributed by Lukas
Banking customers want fast, they want safe and they want both available to them digitally. Heidi Hunter, VP of product innovations at IDology, joins...
26.03 - How to help Americans become smarter about money
12 Apr 2022
Contributed by Lukas
With April being Financial Literacy Month, the focus of this week's podcast is education. Rod Griffin, who leads consumer education at Experian, join...
26.02 - It's not too late for community banks to digitally transform
05 Apr 2022
Contributed by Lukas
Two years after the pandemic began, the rush to digital by banks and credit unions continues at a rapid clip. Josh Brown, chief operating officer at ...
26.01 - Balancing climate urgency and business reality
29 Mar 2022
Contributed by Lukas
When Climate First is part of your name, it’s clear where your priorities lie. Ken LaRoe, founder and CEO at Climate First Bank, joins us to talk ab...
25.08 - Why community banks should be moving on crypto
08 Mar 2022
Contributed by Lukas
With all the pressing challenges that community banks face, should they also devote brain space to cryptocurrencies? Shuki Licht, chief innovation of...
25.07 - Creating a high-end digital customer experience
01 Mar 2022
Contributed by Lukas
Improving the digital customer experience is one of 2022’s top business challenges for financial services providers, according to BAI Banking Outloo...
25.06 - Data can help create credit for the underbanked
16 Feb 2022
Contributed by Lukas
Millions of Americans are living their lives largely outside the banking system. Lisa Fischer, chief growth and lending officer at Mission Lane, join...
25.05 - Why culture matters when banks merge
08 Feb 2022
Contributed by Lukas
Bank mergers are occurring at a brisk pace these days. Some deals will be successful, while others will be less so. What accounts for the diverging ou...
25.04 - Tom Brown's positive outlook for banks in 2022
01 Feb 2022
Contributed by Lukas
Rising inflation joins growing competition and digital disruption as key threats for banking in 2022. Prominent banking analyst Tom Brown tells us wh...
25.03 - How digital banking can be better for customers
25 Jan 2022
Contributed by Lukas
Digital banking continues to grow in momentum and importance. Jacquie Hersch, head of industry marketing for financial services at ServiceNow, joins ...
25.02 - Customers embrace banking by appointment
18 Jan 2022
Contributed by Lukas
When the pandemic restricted access to branch lobbies, customers took to the idea of making appointments when doing their banking. Matt Hertel from U...
25.01 - Iowa credit union is leading the way in M&A
11 Jan 2022
Contributed by Lukas
Credit unions are getting more active in the bank-buying business as a way to add scale and efficiencies. Our guest is Jeff Disterhoft, who heads Iow...
24.09 - Key banking issues and trends for 2022
14 Dec 2021
Contributed by Lukas
With the end of 2021 in sight, it’s time to start thinking about what we might experience in banking in the coming year. Karl Dahlgren, who heads t...
24.08 - Fraudsters are copying customer behavior to fool safeguards
07 Dec 2021
Contributed by Lukas
Banking-related fraud cases have soared during the COVID-19 pandemic. David Schneiderman and Andrew Corbett from NICE Actimize join us to discuss the...
24.07 - Technology is speeding up the mortgage process
30 Nov 2021
Contributed by Lukas
As banks and credit unions undergo digital transformation, the mortgage department is getting its share of attention. This is making the mortgage proc...
24.06 - The pandemic may ease off, but not banking innovation
16 Nov 2021
Contributed by Lukas
Growing competition in financial services is fueling a corresponding upswing in innovation among both new entrants and established players. BAI's Debb...
24.05 - A successful DEI program is built on data and relationships
09 Nov 2021
Contributed by Lukas
Leverage data and relationships — that, in a nutshell, is Fifth Third Bank’s plan to promote diversity, equity and inclusion. Stephanie Smith, wh...
24.04 - What can you learn from a digital early-mover?
02 Nov 2021
Contributed by Lukas
Digital banking made tremendous gains during the pandemic. While some banks and credit unions lagged, others set the pace. David Tuyo, head of Los An...
24.03 - How banks should be thinking about ESG
26 Oct 2021
Contributed by Lukas
Environmental, social and governance considerations are rising in importance in banking. Amelia Pan, managing director in the ESG advisory group at P...
24.02 - Banks can do more to prevent fraud
19 Oct 2021
Contributed by Lukas
Identity fraud, account takeover, phishing attempts — financial institutions have seen all of these crimes increase in 2021. Andy Shank, vice presi...
24.01 - Lessons from a 220-year-old financial player
12 Oct 2021
Contributed by Lukas
Like other industries, banks can often benefit in the present by learning lessons from the past. Financial commentator Zachary Karabell joins us to di...
23.09 - Personalization offers 'tremendous opportunity' for banks and credit unions
21 Sep 2021
Contributed by Lukas
The personalization trend being driven by online retail, streaming media and other industries is also a front-of-mind issue for banks and credit union...
23.08 - U.S. banks are playing catch-up on digital technology
14 Sep 2021
Contributed by Lukas
Where’s the leading edge of design and technology in banking, and how is it changing the industry? Jean-Pierre Lacroix, president of the branding a...
23.07 - Personalized banking is all about the customer journey
07 Sep 2021
Contributed by Lukas
Customer relationships are highly valuable assets for banks and credit unions, and that makes them potentially lucrative targets for fintechs and othe...
23.06 - The cloud takes shape for banks during COVID
31 Aug 2021
Contributed by Lukas
The double whammy of COVID and competition has banks and credit unions speeding up their move to the cloud. Chris Zingo from Finastra joins us to ta...
23.05 - Taking a digital path to a compelling CX
24 Aug 2021
Contributed by Lukas
Banking customers want speed, convenience and ease of use. They also want customized experiences that address their specific needs. Chris Stanley fro...
23.04 - Making data breaches less of a burden for banks
17 Aug 2021
Contributed by Lukas
As banks, credit unions and other businesses rely more on customer data, that data rises in value and becomes more of a theft target. Jim Van Dyke, S...
23.03 - The mutual benefits of bank-fintech partnerships
10 Aug 2021
Contributed by Lukas
There was a time when banks tended to give fintechs the side-eye. These days, banks are taking another look at fintechs as they consider them as a pot...
23.02 - TD wants to be the 'go-to' bank for Black and Latinx customers
03 Aug 2021
Contributed by Lukas
To address long-standing financial inequality, U.S. banks are stepping up their public commitments to make more capital available in underserved commu...
23.01 - Customer focus is key for middle-market banks
27 Jul 2021
Contributed by Lukas
Middle-market banks may be large businesses in terms of assets and reach, but they lack valuable scale compared to the industry’s biggest players. ...
22.08 - Banking customers share what they want and need
13 Jul 2021
Contributed by Lukas
Banks and credit unions seeking to tighten connections with their customers need to know what those customers value. Karl Dahlgren, managing director...
22.07 - What is banking's role in addressing climate change?
06 Jul 2021
Contributed by Lukas
It may surprise banks and credit unions to know that they are seen by some as high emitters of climate-altering carbon. Emily Kreps, global director ...
22.06 - Open banking and the future of customer relationships
29 Jun 2021
Contributed by Lukas
The pandemic-related upswing in digital banking is also adding momentum to open banking. Nick Farrow from Modern Treasury joins us to talk about whe...