BAI Banking Strategies
Episodes
10.05: Prime payments insights from the Fed
13 Nov 2018
Contributed by Lukas
The Faster Payments Task Force has worked tirelessly to lay the foundation for a U.S. system that promotes the quick, seamless movement of money. Now ...
10.04: Branches, digital channels and customer experience without equal
06 Nov 2018
Contributed by Lukas
More than ever, banks need to combine the physical and the digital into an omnichannel experience that exemplifies customer experience at its finest. ...
10.03: Sales and the magic touch of high-touch coaching
30 Oct 2018
Contributed by Lukas
Coaching a sales team in an age of runaway high tech is arguably harder than ever. Enter high-touch coaching, which marries digital savvy with focused...
10.02: Winning the war for top talent
23 Oct 2018
Contributed by Lukas
Attracting stellar talent has long been job one in the financial services industry, and in the digital age, many of the old-school tried-and-trues sim...
10.01: Humanizing the digital banking experience with Jim Marous
16 Oct 2018
Contributed by Lukas
BAI and the Digital Banking Report recently released “Humanizing the Digital Banking Experience” at BAI Beacon. The report details how banks have ...
9.08: How banks can get high performance from high tech
25 Sep 2018
Contributed by Lukas
While artificial intelligence and machine learning have enormous potential for banks, their roles are too often misunderstood. Meanwhile, cyber securi...
9.07: From blockchain to a distributed ledger revolution
18 Sep 2018
Contributed by Lukas
The era of distributed ledgers in the financial services industry has arrived—and what began as a cryptocurrency exchange may well become the system...
9:06: An exceptional executive's leadership secrets
11 Sep 2018
Contributed by Lukas
Not all corporate leaders and innovators take conventional paths to success. For some, the self-styled journey begins in the teenage years and showcas...
9.05: How banks that win balance customer satisfaction and safety
04 Sep 2018
Contributed by Lukas
Growing customer base and income are priorities for banks, but that comes amidst an insidious form of growth: cyberthreats from determined bad actors....
9.04: How consumers behave and banks can best serve
28 Aug 2018
Contributed by Lukas
In terms of how people save, invest and use credit, you could call it a moving target, based largely on economic conditions--and how they perceive tho...
9.03: Delighted customers through dedicated employees
21 Aug 2018
Contributed by Lukas
Financial institutions—and rightly so—put much emphasis on making consumers happy. But to that end, employees on the front and back end hold the k...
9.02: Credit unions, community banks and the path to frictionless customer service
14 Aug 2018
Contributed by Lukas
Especially in the wake of relaxed regulation, community banks have leverage to make their customer experiences better. Joe Salesky, the CEO at CRMNE...
9.01: An invitation to banking innovation
07 Aug 2018
Contributed by Lukas
In advance of moderating the BAI Global Innovation Awards sessions at BAI Beacon, JP Nicols of FinTech Forge talks about how this year's finalists exe...
8.08: High-tech, high-level access and the 720-degree view of the customer
24 Jul 2018
Contributed by Lukas
A technology focus in the modern banking world means more than chasing new gadgets. Banks truly must adopt an overarching high-tech mindset that embra...
8.07: Employee engagement, customer experience and banking excellence
17 Jul 2018
Contributed by Lukas
The drive for stellar customer service has been a constant in banking for generations. But the explosion of new digital technologies means a host of n...
8.06: New ways to weigh credit worthiness for consumers
10 Jul 2018
Contributed by Lukas
Levels of credit have historically been based on the FICO score. But what if there was a way to expand beyond that metric and take other factors into ...
8.05: Cybercurrency, security and the future of money
26 Jun 2018
Contributed by Lukas
The digital movement of money from consumer to merchant to bank and back again—all in the blink of an eye—is upon us. Call it the dawn of cybermon...
8.04: Customer service that surpasses expectations
19 Jun 2018
Contributed by Lukas
Stellar service doesn't stop at meeting basic customer needs: It means anticipating them to build the foundation of a strong relationship and a more "...
8.03: Retail banking's summer of challenges and changes
12 Jun 2018
Contributed by Lukas
Deposits and interest rates are rising and that's good news for big banks. But questions remain as to how smaller banks will land their market share—...
8.02: Giving struggling consumers a second look
05 Jun 2018
Contributed by Lukas
Many Americans live paycheck to paycheck, or are in a situation where one financial emergency could create financial chaos. Banks can help these peopl...
8.01: Small business lending that makes a big difference
29 May 2018
Contributed by Lukas
The banking industry knows by now that it’s missing major opportunities to tap the small business lending market. But between paperwork hassles for ...
7.08: From going digital to growing digital with power and purpose
08 May 2018
Contributed by Lukas
In 10 years, the banking landscape has accelerated to digital warp speed, bringing with it mobile apps, remote deposit capture, chatbots, upstart star...
7.07: How efficient banks can bolster small businesses
01 May 2018
Contributed by Lukas
Small businesses are healthy, and the fundamentals are strong. But bankruptcies are up, and small businesses with good credit have big decisions to ma...
7.06: How banks will win customers in a "do it for me" payments world
24 Apr 2018
Contributed by Lukas
With artificial intelligence taking off, banks find themselves in an unprecedented position to meet and anticipate customer needs. But on the payments...
7.05: The bank branch dilemma: Smart answers to vexing questions
17 Apr 2018
Contributed by Lukas
The conversation surrounding bank branches, and their future, continues to dominate conversation in financial services. Variables run the gamut from s...
7.04: A Netflix talent guru weighs in on bank talent management
10 Apr 2018
Contributed by Lukas
In her time at Netflix, Patty McCord help create a much-acclaimed slide deck on talent management that has been seen by millions. In McCord’s podcas...
7.03: Building the best defense against crooks and hackers
03 Apr 2018
Contributed by Lukas
Cybersecurity at banks, to quote BAI managing director Karl Dahlgren, is a constant game of Whac-A-Mole as institutions struggle to stay a step ahead ...
7.02: Fintech, payments and the revolution-evolution crossroads
27 Mar 2018
Contributed by Lukas
Today’s fintech industry covers such a wide swath of innovation and invention, it’s harder than ever to identify specific pockets of major forward...
7.01: How spirit and innovation make one bank so beloved
20 Mar 2018
Contributed by Lukas
For all its focus on metrics and earnings reports, the banking world too often overlooks a non-numerical variable: standout culture. Yet that softer s...
6.08: How an award-winning Fintech disruptor creates financial and societal change
27 Feb 2018
Contributed by Lukas
Fintech progress means shiny new toys—at least in the minds of many bankers—yet some entrepreneurs focus first on a greater good. Moved by the pli...
6.07: Talking 'bot a revolution: Banks, AI and the future of interactive tech
20 Feb 2018
Contributed by Lukas
For all the talk about interactive technology, it's more than just chatbots. Questions and answers represent just the first dimension of human-machine...
6.06: The future of payments—get ready for a wild ride
13 Feb 2018
Contributed by Lukas
The endless disruptions and revolutions in payments have done more than just taken “evolution” out of the picture: They’ve also sent the banking...
6.05: Building a compliance culture that wins
06 Feb 2018
Contributed by Lukas
Compliance, so often followed by the rulebook, also needs a playbook: one that gets everyone on board, from the C-suite to the front-line employees wh...
6.04: Building the bottom line beyond Generations X, Y and Z
30 Jan 2018
Contributed by Lukas
While it’s tempting to break up customers by their particular age demographics, it can also overlook those crucial elements that unite consumers acr...
6.03: How to create winning employee engagement
23 Jan 2018
Contributed by Lukas
The key to nurturing employee commitment goes far beyond the corporate mission statement or the latest C-suite buzzwords. Yet some banks have managed ...
6.02: After two decades, internet banking continues to change
16 Jan 2018
Contributed by Lukas
The Internet was in its nascent stages of public use in 1999--a time well before iPhones, apps and mobile banking. Yet a major initiative to take fina...
6.01: Artificial intelligence is BAI's trend of 2018
09 Jan 2018
Contributed by Lukas
Whether it's through the use of chatbots and predictive analytics, or taking compliance and fraud fighting to the next level, artificial intelligence ...
5.08: Branches, branch tech and the future of banking in 2018
12 Dec 2017
Contributed by Lukas
The oft-debated topic of branches often begs for clarity--so where to start looking? The area of data analytics holds a crucial key, as it can inform ...
5.07: Home equity loans: From frustration to acceleration
05 Dec 2017
Contributed by Lukas
While the home equity loan market is picking up, so too is the pipeline backing up for stuck applications waiting to be processed. Automated speed and...
5.06: Emotional bonds, customer connection and lasting loyalty
28 Nov 2017
Contributed by Lukas
Like never before, data analytics can unlock the secrets of customer loyalty through what was once considered a soft, non-specific metric: emotional m...
5.05: How and why incentives excite employees
17 Nov 2017
Contributed by Lukas
Banks concerned with bolstering their bottom line need to examine the ROI that comes from creating peerless incentive packages. Chris Thurmond of Firs...
5.04: A community bank’s drive to thrive
14 Nov 2017
Contributed by Lukas
As though today's banking industry hurdles aren't enough, community banks are fighting to keep their customers happy in an era of high-stakes high tec...
5.03: The unstoppable rise of RegTech
07 Nov 2017
Contributed by Lukas
Though regulation technology might be seen as just another fintech subset, it's anything but. In shifting regulatory and compliance efforts into the d...
5.02: Women and business banking: Making a difference, understanding differences
31 Oct 2017
Contributed by Lukas
When banks interact with female business owners, they must bring more to the table than cookie-cutter solutions as these clients face particular chall...
5.01: Local banks and the drive for talent engagement
24 Oct 2017
Contributed by Lukas
Community and mutual banks that have survived consolidation and attrition have found that meaningful local involvement extends beyond setting up a tab...
4.09: How hedge funds evaluate banks
10 Oct 2017
Contributed by Lukas
Before hedge funds decide which banks to invest in, they compile questions—lots of them—that reveal a 360-degree view of the financial institution...
4.08: The artificial intelligence adoption gap
03 Oct 2017
Contributed by Lukas
For all the recognition artificial intelligence has enjoyed in the banking community, it hasn’t yet found a nearly equal level of adoption. With all...
4.07: Wall Street, blockchain and the promise of powerful innovation
29 Sep 2017
Contributed by Lukas
Across the board, experts agree that Wall Street needs to take a closer look at blockchain. Ron Quaranta, chairman of the Wall Street Blockchain Allia...
4.06: Sales excellence in the digital age
27 Sep 2017
Contributed by Lukas
Greg Blausey of Salesforce explains how a digital-savvy sales approach makes all the difference in a time of big data, artificial intelligence and cus...
4.05: Facebook, mobile and banking opportunity
22 Sep 2017
Contributed by Lukas
Facebook has 2 billion users, giving it astonishing potential to reach the prospective customers banks want. Social media platforms can also enhance c...
4:04: Artificial intelligence and the path to banking’s future
15 Sep 2017
Contributed by Lukas
More than just chatbots, artificial intelligence in banking promises to change how the industry tackles its most fundamental tasks and pain points, fr...
4.03: The rise of a fintech hotbed
08 Sep 2017
Contributed by Lukas
Where does Chicago stand within the worldwide fintech community and what are its major contributions? Michael Busch, the president of Burling Bank and...
4.02: Branch technology and ingenuity
01 Sep 2017
Contributed by Lukas
Bank branches, while on the decline, will continue to serve as an integral part of multi-channel strategy for financial institutions. To that end, inn...
4.01: Social media, consumer care and customer acquisition
25 Aug 2017
Contributed by Lukas
More than ever, a social media presence for banks means more than mounting a Facebook page or sending out generic Twitter messages. Melissa Musgrove o...
3.08: The fine points and phenomenal power of fintech
11 Aug 2017
Contributed by Lukas
Whatever fintech meant just a generation ago, or even a few years ago, its breadth and scope have widened to a point where it embraces a stunning rang...
3.07: Banking innovation: It's more than just fintech
04 Aug 2017
Contributed by Lukas
The BAI Global Innovation Awards program has fielded thousands of submissions over its seven-year history. It's given BAI president and CEO Debbie Bia...
3.06: Helping customers win through financial wellness
28 Jul 2017
Contributed by Lukas
When banks get involved in improving the financial wellness of their prospective and current clients, everybody wins. How can banks help those who str...
3.05: Smart security in a risky digital world
21 Jul 2017
Contributed by Lukas
Even as hackers and malware make international headlines, banks have resources to keep the bad guys at bay--some of them as simple, yet powerful, as k...
3.04: How banks can embrace technology through 'fintegration'
14 Jul 2017
Contributed by Lukas
Fintech is no longer a matter of anti-bank disruption, and sometimes it takes a former entrepreneur in the space to best communicate that message. And...
3.03: How banks can lead consumers to financial wellness
07 Jul 2017
Contributed by Lukas
Financial wellness has come to public consciousness as consumers look for better ways to take control of their finances. But what can banks and financ...
3.02: CECL—Get your bank's credit records in order
30 Jun 2017
Contributed by Lukas
Tom Caragher discusses what banks need to know about CECL including which records to pull and which staff members to recruit to present first-rate dat...
3.01: Community banking and the drive for excellence
23 Jun 2017
Contributed by Lukas
The BAI Banking Strategies podcast kicks off season 3 with Jill Castilla, President and CEO at Citizens Bank of Oklahoma. The institution has roots th...
2.08: The ever-changing face of bank branches
02 Jun 2017
Contributed by Lukas
On this episode of the BAI Banking Strategies podcast, we're joined by banking branch expert Jon Voorhees of Peak Performance Group about the closing,...
2.07: How banks build winning innovation teams
26 May 2017
Contributed by Lukas
On this episode of the BAI Banking Strategies podcast, we talk with Bennett Bradley of BB&T about his bank's new in-house initiative to identify prime...
2.06: Where payments meet people
19 May 2017
Contributed by Lukas
On this episode of the BAI Banking Strategies podcast, we're joined by payments expert Patricia Hewitt. Patricia shares with us her thoughts about how...
2.05: The rise of the mobile-only bank
12 May 2017
Contributed by Lukas
On this episode of the BAI Banking Strategies podcast, we talk with British banking veteran Anne Boden, the founder of Starling Bank, the first mobile...
2.04: Banking and the Internet of Things
05 May 2017
Contributed by Lukas
On this episode of the BAI Banking Strategies podcast, we're joined by Chris Skinner, international fintech expert and author. Chris talks about the l...
2.03: The pillars of financial services innovation
28 Apr 2017
Contributed by Lukas
On this episode of the BAI Banking Strategies podcast, we're joined by Miranda Hill, director, innovation and commerce strategy at ThoughtWorks in Se...
2.02 The art and science of social selling
21 Apr 2017
Contributed by Lukas
On this episode of the BAI Banking Strategies Podcast, we talk with Avril Castagnetta, senior manager at Ernst & Young. Castagnetta explains the fine ...
2.01 Banking, big data and analytics
14 Apr 2017
Contributed by Lukas
On the first episode of Season Two of the BAI Banking Strategies podcast, we talk with Don Campbell, president at RightCourse LLC and a contributor to...
1.08 Spotting and fighting synthetic fraud
24 Mar 2017
Contributed by Lukas
On the last episode of Season One of the BAI Banking Strategies podcast, we talk with Colin Carvey of TransUnion about synthetic fraud, where criminal...
1.07: Payments, innovation and the three big roles of banks and fintechs
17 Mar 2017
Contributed by Lukas
On this episode of the BAI Banking Strategies podcast, we talk with Conny Dorrestijn , CEO of Shiraz Partners and based in the Netherlands. Conny talk...
1.06: Artificial intelligence and voice banking
10 Mar 2017
Contributed by Lukas
On this episode of the BAI Banking Strategies podcast, we talk with Robb Gaynor, chief product officer at Malauzai Software in Austin, Texas. Robb out...
1.05: Behind the blockchain explosion
03 Mar 2017
Contributed by Lukas
On this episode of the BAI Banking Strategies podcast, we talk with Steve Ehrlich, lead analyst for emerging technologies at Spitzberg Partners LLC in...
1.04: Using bank employees as social media brand ambassadors
24 Feb 2017
Contributed by Lukas
On this episode of the BAI Banking Strategies' podcast, we talk with CarrieAnne Cormier, digital banking strategist and retail banking officer with Av...
1.03: The future of digital banking
17 Feb 2017
Contributed by Lukas
How will financial services organizations negotiate new and emerging technologies in a way that creates the best outcomes for customers and employees?...
1.02: The future of faster payments
10 Feb 2017
Contributed by Lukas
On this episode of the BAI Banking Strategies' podcast, we talk with Ian Schweid, senior vice president director of electronic services at Coconut Gro...
1.01: Millennials and community banking
03 Feb 2017
Contributed by Lukas
How do community banks and credit unions best cater to the needs of millennial consumers and business owners? We talk with Graham Seel, founder at Ban...