Episode 25 - From bricks to clicks - addressing evolving customer needs in Canada

We speak to some of Canada's biggest banks to see how they are addressing the evolving needs of Canadian consumers, their channel preferences and their perspective on potential regulatory changes in the market. Rania Llewellyn shares the market segment that they will be going after, how they keep across the changing needs of different consumer segments and the changes in Canadian Payments Infrastructure. Andrew Irvine discusses the various technologies impacting the customer experience, how they educate customers on new innovation within the business and his perspective on the potential regulatory changes in Canada. The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking. www.globaldigitalbanker.com

There are no comments yet.

Please log in to write the first comment.