Episode 35 - Winning the customer of the future

This weeks’ episode focuses on some of the key highlights from the Global Digital Banker Conference held in London earlier this month.  Listeners will discover what it takes to improve digital performance across customer experience and satisfaction, how to win the all-important main bank relationship as well as economic, competitive and regulatory factors affecting the UK’s retail banking sector. Guests include: Suvo Sarkar, SVP & Head of Retail Banking; Emirates NBD, Maha El Dimachki, Head of Payments, FCA; Neal Cross, MD & Chief Innovation Officer, DBS Bank; Daniel Kjellen, CEO and Founder, Tink; Jonathan Wood, SVP, Consumer Applications, Mastercard The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking. www.globaldigitalbanker.com

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