Episode 59 - Trust, simplicity and transparency - a winning recipe for home lending

This week we focus on Trust, simplicity and transparency as a winning recipe for home lending. Guests include: Gerald Ferguson, Managing Director – Asia Pacific, RFi Group; Katherine Bray, MD Customer Engagement at ANZ; Angus Gilfillan, EGM Consumer Lending at National Australia Bank and Andy Rigg, Deputy CEO at Xinja. Gerald shares the data behind consumer trust within the market, the impacts of digital on how consumers search for loans, the importance of the broker channel and the future of the MFI. Katherine shares the biggest shifts in customer expectations from the past year, predictions for year ahead and the impact of CCR on responsible lending. Angus explains the importance of the transactional banking relationship along with the impacts and opportunities from changing regulation. Andy details innovation and simplicity in home lending and potential opportunities from open banking in Australia. The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking. www.globaldigitalbanker.com

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