Beyond Features and Functions: Is Technology Missing What Humans Really Need? with Leah Reich

We sit down with writer and user researcher Leah Reich to explore the complex relationship between technology and the humans who use it. Leah shares insights from her newsletter and writing career before diving into the evolving landscape of user research in tech companies, including her time at Slack, Spotify, and Meta/Instagram.We discuss the delicate balance between serving user needs and business goals, and examine the concerning industry shift away from comprehensive user research. Leah offers her personal perspective on the Apple Watch experience and we explore the broader implications of gamification in our digital lives—questioning whether turning everything into a game truly serves our wellbeing.Links from the show:Friction is Necessary ResistanceWe Don’t Need No InnovationUngamify Your BrainLeah Reich | Meets MostQuestion or Comment? Send us a Text Message!Contact Us Drop us a line at [email protected] You’ll find Jeff at @reyespoint on Threads and reyespoint.bsky.social on Bluesky Find Tom at @tomanderson on Threads Join Tom’s newsletter, Apple Talk, for more Apple coverage and tips & tricks. Tom has a new YouTube channel Show artwork by the great Randall Martin Design Enjoy Basic AF? Leave a review or rating! Review on Apple Podcasts Rate on Spotify Recommend in Overcast Intro Music: Psychokinetics - The Chosen Apple Music Spotify Transcripts and some images are AI generated and may contain errors and general silliness....

There are no comments yet.

Please log in to write the first comment.