Shift Three - A Family, a Wheelchair and a Suit

When Handover Neglects the Most Important Thing Three moments stand out: the heartbreak of a family left in the dark, the hidden gaps in handover that shape patient and family experience, and the quiet power of asking the right questions—especially when grief and culture collide. In this episode of Better Every Shift we dive into the realities of ICU nursing, where even the best intentions can miss the mark, and where what’s left unsaid can matter as much as the clinical details. We explore how language barriers and cultural differences can turn a difficult shift into a profound lesson, and why it’s not just about knowing the meds or the machines, but about understanding people—patients, families, and colleagues. If you’ve ever wondered how to make your practice more compassionate, or how to navigate the messy, human side of end-of-life care, you’ll find both empathy and practical wisdom here. Join our Shift One Crew with On Shift Membership. As a thank you for joining our journey early your membership price will remain at the low price of $15 for the life of your membership.  www.bettereveryshift.com.au/pricing plans 

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