Grand Central Watch's 3rd generation leader, Steve Kivel, has turned his family's business into a high-tech service center with seven full-time watchmakers working full-time in a brand new state of the art facility. Allen and Steve sit down to discuss the ins and outs of proper watch servicing, how to vet your watchmaker, and why spending the extra money on proper servicing should be the norm but, alas, is not.
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