How Wise Systems is Revolutionizing Last-Mile Delivery | Erin Blair

Ever wonder how companies like DHL Express manage to deliver thousands of packages efficiently every single day? The secret lies in sophisticated AI-powered routing and dispatch automation - and today's guest is at the forefront of this revolution.Join me as I sit down with Erin Blair, VP of Global Partnerships at Wise Systems, an MIT-born company that's transforming how businesses handle their last-mile delivery operations. WISE Systems processes 20,000-30,000 routes daily using machine learning to capture the "tribal knowledge" of experienced dispatchers and drivers, turning it into automated systems that optimize operations in real-time.In this fascinating deep-dive, Erin reveals how AI is solving one of logistics' biggest challenges: turning reactive dispatch operations into proactive, data-driven systems that can identify when trucks are running 30% empty and immediately alert sales teams to fill that capacity.Key TakeawaysAI-Powered Route Optimization: How machine learning captures dispatcher preferences, driver patterns, and service times to optimize 20,000+ routes dailyTurning Operations into Sales Opportunities: Real-time visibility into truck capacity creates immediate revenue opportunities for sales teamsThe Power of Field Research: Why WISE Systems sends engineers and founders on actual delivery routes across different countries to understand real user needsProactive vs Reactive Operations: How AI is transforming dispatchers from firefighters into strategic planners with data-driven insightsTribal Knowledge Capture: How machine learning preserves and scales the expertise of veteran dispatchers and driversReal-Time Business Intelligence: Moving from quarterly reports to instant feedback on route performance and capacity utilizationSound Bites"I talked to a national carrier recently - they're running 30% full on half their trucks. How does the salesperson know that?""We want to automate and give that dispatcher more time to deal with the exceptions, not the rules""One of our founders will sit in a truck with somebody and deliver with them. That's impressive.""You plan to do 1800 miles today with 12 trucks - how did you actually do? I'll find out in a couple months when my quarterly report comes in. Well, that doesn't help them for next Tuesday.""If you're not in the game, you can't lose it - but you can't win it either"Chapters00:00 - Introduction to WISE Systems and Last-Mile Logistics02:16 - What WISE Systems Does: Routing & Dispatch Automation04:15 - Scale and Major Customers (DHL Express, Anheuser-Busch)05:34 - AI and Machine Learning in Route Optimization09:32 - Turning Empty Truck Capacity into Sales Opportunities12:18 - Being Proactive vs Reactive in Operations15:51 - AI Tools and Technology Stack at WISE Systems18:57 - Internal AI Tools for Support and Engineering24:22 - Field Research: Engineers on Delivery Routes29:41 - The Future: Changing the Role of Dispatchers33:40 - Personal Values and Family as Greatest Achievement38:59 - How to Connect with Erin and WISE SystemsConnect with usWhere to find Erin:LinkedIn: https://www.linkedin.com/in/erin-blair/Website: https://www.wisesystems.com/Where to find Sani: LinkedIn: https://www.linkedin.com/in/sani-djaya/Get in touch: [email protected]

There are no comments yet.

Please log in to write the first comment.