Why your meeting notes matter more than you think: Understanding the Misinformation Effect

A practical exploration of how teams can avoid the pitfalls of misremembered information, told through a revealing story of two confident leaders who remembered the same research differently—and were both wrong.What happens when you're absolutely sure about something that never actually happened?Picture this: A heated debate between two senior leaders, each absolutely certain about different user requirements. Both spoke with complete conviction. Both referenced the same research. And both were entirely wrong. This fascinating case study reveals how easily outside conversations and second-hand information can corrupt our original memories of research findings.Our design team uncovered how these false memories developed through careful investigation: conversations with people outside the shop floor gradually replaced the actual research findings in our leaders' minds. The real breakthrough came when we returned to the source: hours of recorded interviews and detailed research notes that told a completely different story.This episode unpacks how false information spreads through organizations, how it becomes "truth" through repetition, and most importantly, how to prevent it from happening on your team. You'll learn practical techniques for preserving accurate information and strategies for uncovering the truth when memories conflict.To explore more about the Misinformation Effect, don’t miss the full article on the Cognition Catalog!Don’t forget to subscribe to the newsletter to be the first to know when new episodes drop!Join me every week for insights on a new cognitive bias!Topics:• 01:46 - The Story of Misinformation• 03:11 - Understanding the Misinformation Effect• 04:24 - Impact on Teams and Projects• 05:12 - Strategies to Combat Misinformation—Thanks for listening! We hope you dug today’s episode. If you liked what you heard, be sure to like and subscribe wherever you listen to podcasts! And if you really enjoyed today’s episode, why don’t you leave a five-star review? Or tell some friends! It will help us out a ton.If you haven’t already, sign up for our email list. We won’t spam you. Pinky swear.• ⁠Get a FREE audiobook AND support the show⁠• ⁠Support the show on Patreon⁠• ⁠Check out show transcripts⁠• ⁠Check out our website⁠• ⁠Subscribe on Apple Podcasts⁠• ⁠Subscribe on Spotify⁠• ⁠Subscribe on YouTube⁠• ⁠Subscribe on Stitcher

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