Managing Customers & Managing Teams

Welcome back! Brian and Jordan are back behind the mic. We’re talking about ProcessKit’s best month, and Brian’s excitement about moving forward and making progress. We’re also talking about Jordan’s experience with Carthook’s people coach and accidental faux pas with his leadership team. [tweetthis]"I am acting fast on a lot of the smaller requests. I only do it when I’ve heard it two or three times from different customers. Usually and hopefully I’m shipping something fast and notifying multiple customers that, ‘Hey, we just shipped that thing." - Brian [/tweetthis] Here are today’s conversation points: ProcessKit’s best month with conversionsJordan’s focus on hiring and salariesBrian’s focus for ProcessKit: onboardingBrian’s old blog postsSetting up SEOJordan’s humbling experience with the people coachAccidentally taking away authorityBrian’s support requests on ProcessKit [tweetthis]"What am I really doing though? I’m taking authority away from their manager. I’m not allowing that manager to be that person, resource, and that trust and that bond and… I’m messing with that and it’s not helpful." - Jordan [/tweetthis] Resources/Links: Ahrefs.com SunriseKPI Productize Audience Ops ProcessKit Carthook As always, thanks for tuning in. Head here to leave a review on iTunes.

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