Description
Derek Gaunt is a 29-year law enforcement veteran, specializing in hostage negotiation. He is now a trainer and negotiations coach for the Black Swan Group. He shares his tips for difficult conversations in this podcast interview. Specifically, he teaches how to use labels, mirrors, and calibrated questions. Black Swan Group - blackswanltd.com/ @derekmgaunt Derek's book - amzn.to/2Y0Jnqz
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