Break Point
Episodes
A Career Conversation with Dharti Shah
05 Nov 2025
Contributed by Lukas
In this Community Week special, host Lauren McManamon is joined by fellow advocate Kristy Merriam and guest Dharti Shah, a Certified Technical Archite...
RaptorDB in Full Flight with Luis Carril and Thomas Richter
23 Oct 2025
Contributed by Lukas
This episode's co-host, Laszlo Balla, and Lauren McManamon sat down with Thomas Richter and Luis Caroll to unpack RaptorDB: the new database technolog...
Meet the Web Agents with Jingfei Chen
23 Oct 2025
Contributed by Lukas
On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episo...
Your Guide to Hacktoberfest 2025
24 Sep 2025
Contributed by Lukas
In this Advocate-only special, Lauren is joined by fellow team members, Earl Duque and Laszlo Balla, to dive deep into the big, upcoming month-long ev...
Shooting for Rising Star with Hardit Singh
10 Sep 2025
Contributed by Lukas
Welcome to Break Point: the ServiceNow Developer Podcast! Join host, Lauren McManamon, and guest, Hardit Singh, as they dive into ServiceNow’s R...
Lauren's Crash Course on Content Creation
28 Aug 2025
Contributed by Lukas
In this solo episode, Lauren shares a practical crash course on getting started with content creation as a ServiceNow developer. From choosing your au...
C3 and the Future of Mobile on ServiceNow with David Murch
30 Jul 2025
Contributed by Lukas
Welcome to Break Point: the ServiceNow Developer Podcast! In this episode of Break Point, we had the pleasure of interviewing Sr. Manager of Inbound P...
What to Expect at CreatorCon India with Mark Obee
02 Jul 2025
Contributed by Lukas
Welcome to Break Point: the ServiceNow Developer Podcast! We are delighted to be joined by the Senior Director of Community and Developer Relations at...
Build Agents Have Entered the Chat!
04 Jun 2025
Contributed by Lukas
Welcome to Break Point: the ServiceNow Developer Podcast! In this exciting episode, host, Lauren McManamon, sits down with ServiceNow's Deepanshu Mada...
Developer Advocate Double Feature!
30 Apr 2025
Contributed by Lukas
Break Point is BACK, BABY! 😎 And in honor of Break Point's triumphant return, we are joined by not one, but TWO of our newest Developer Advocates: ...
What Is Agentic AI and Why Should I Care?
24 Jan 2025
Contributed by Lukas
In today’s solo-Lauren episode of Break Point, we will be diving into the hottest topic on the market - Agentic AI - specifically what it is, ho...
The 2024 Dev Advocate Holiday Special
25 Dec 2024
Contributed by Lukas
In today's episode, I've gathered (nearly) all of the Developer Advocates to discuss our fondest memories from 2024, as well as our plans for making 2...
The New ServiceNow Studio
27 Nov 2024
Contributed by Lukas
In today’s episode, we celebrate the launch of a brand new, free-to-use product that will change the way developers work forever! Topics 00:00 W...
The SDK and IDE in Xanadu with Patrick Wilson & Jay Couture
30 Oct 2024
Contributed by Lukas
In today’s episode, welcome back to Break Point two special guests to talk about the future of pro-coding on ServiceNow - Xanadu and beyond! Topics ...
Break Point 3.0
02 Oct 2024
Contributed by Lukas
In today's episode, Break Point ushers in a fresh, new era, shaped by the voices of our listeners. Join us as we go through their feedback and craft w...
The Butterfly Effect with Chuck and Lauren
04 Sep 2024
Contributed by Lukas
While learning the technical ins and outs of ServiceNow are important for your career, there's more to being a great ServiceNow dev than knowing how t...
Welcome Kristy Merriam
21 Aug 2024
Contributed by Lukas
The Developer Advocacy team continues to change – this time we've got a new team member and we're eager to get to know her better. So have a listen....
AI with the Dev Advocates
07 Aug 2024
Contributed by Lukas
We've added a lot of AI features in the platform over the past few years, and in this episode we've got all the Developer Advocates to share their tho...
Career Conversation with Susan Britt
24 Jul 2024
Contributed by Lukas
I've said it before and I'll say it again, we have some really cool people in the ServiceNow developer ecosystem. This time we talk with someone who h...
All Good Things with Chuck and Lauren
10 Jul 2024
Contributed by Lukas
They say all good things must come to an end. In this episode we'll explain what that means – for you, for me, and for our developer community. To...
2024 Devvies Winners with Josh Barbour and Kristina Vinson
26 Jun 2024
Contributed by Lukas
The Devvies is our annual App Of The Year Award created to recognize outstanding achievements by the ServiceNow practitioners who build new apps on ou...
Career Conversation with Aylee Andersen
12 Jun 2024
Contributed by Lukas
We never get tired of sharing amazing success stories about ServiceNow developers. In this episode we've got someone who made a transition in a few mo...
Creator Studio with Chris Haas
29 May 2024
Contributed by Lukas
Recently, ServiceNow announced Creator Studio. As a developer, you probably have questions about what it is, why we built it, and what's in it for you...
CreatorCon 2024 Recap with Chuck and Lauren
15 May 2024
Contributed by Lukas
Knowledge 24 is in the books. This episode is just Lauren and me reflecting on some of our favorite memories while they're still fresh. Topics 00:00 ...
Here Comes CreatorCon with the Dev Advocates
01 May 2024
Contributed by Lukas
Knowledge 24 is is our big ServiceNow event each year, and it includes our developer event CreatorCon which is specifically for devs, admins, architec...
Powerful demos with Anoosha Garimella and Amit Kumar
17 Apr 2024
Contributed by Lukas
As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've ...
Live from Washington DC with Allen Andreas and Kanika Tolver
03 Apr 2024
Contributed by Lukas
Our community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conve...
Casual Conversation with Chuck Tomasi
20 Mar 2024
Contributed by Lukas
It's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck. Topics 00:00 Introduction 01:59 History of Bre...
Flow Designer & Workflow Studio with Jingfei Chen
06 Mar 2024
Contributed by Lukas
Flow Designer is one of our most popular features for automating work on the Now Platform - and our Washington D.C. release brings some very nice upda...
SDK in Washington D.C. with Jay Couture and Patrick Wilson
21 Feb 2024
Contributed by Lukas
We talk a lot about low-code tools. Now there's something for pro-coders to get excited about. Today's guests give us more info on what that is. Topic...
Washington D.C. with the Developer Advocates
07 Feb 2024
Contributed by Lukas
Washington D.C. is available in Early Access so get your personal developer instance upgraded and start exploring because in this episode, we're going...
Career Conversation With Herb Thompson
24 Jan 2024
Contributed by Lukas
It doesn't matter what your background is - if you're thinking about getting into ServiceNow or know someone who is, we have a story for you... Topics...
From Admin to CMA with Chris Schuh
10 Jan 2024
Contributed by Lukas
To go from ServiceNow Admin to Certified Master Architect is an incredible journey. Our guest today shares his insights on how he made that happen and...
2023 Year In Review with the Dev Advocates
27 Dec 2023
Contributed by Lukas
2023 has been quite a busy year for us all. In this episode, we're joined by our fellow dev advocates to go over our own top 5 lists and a quick peek ...
Career Conversation with Jesalyn Smith
13 Dec 2023
Contributed by Lukas
A glance at a job listing board and a little hard work could lead you to a career, MVP status, speaking opportunities, and even winning a hackathon. O...
World Forum Recap with Chuck Tomasi & friends
29 Nov 2023
Contributed by Lukas
Our 2023 World Forum conferences and CreatorCon have wrapped up. While I was out, I had the opportunity to speak to a number of terrific people. I inv...
The Future of App Engine with Jithin Bhasker
15 Nov 2023
Contributed by Lukas
App Engine is one of ServiceNow's flagship products for low-code and pro-code developers. In this episode, we talk to a VP who can give us a hint of w...
Generative AI with Chris Stoll
01 Nov 2023
Contributed by Lukas
Generative AI is all the rage in 2023. Our guest today is here to discuss all the hot features we've got in our Vancouver release. Topics 00:00 Welco...
Conversation with The Devvies Winners
18 Oct 2023
Contributed by Lukas
We know you're working hard to build awesome apps on the Now Platform. Did you know, we've got a contest where you can showcase what you've done and w...
Building with ATF up front with Harshdeep Garg and Raghuveer Moorthy
04 Oct 2023
Contributed by Lukas
There's a lot to consider when you first start building an app or configuring a process on the platform, not least of which is how you are going to te...
Career Conversation With Astrid Sapphire
20 Sep 2023
Contributed by Lukas
Bringing your authentic-self to work can be a very positive experience. In this episode, we talk to one of our MVPs who is not afraid to try new thing...
Book Review: The Art of Gathering by Priya Parker
06 Sep 2023
Contributed by Lukas
Regardless of who you are, you've likely gathered with others for many different reasons and occasions. Sometimes these gathers are effective, and som...
Career Conversation with Carleen Carter
23 Aug 2023
Contributed by Lukas
We've got another legend of ServiceNow joining us today. She's been working on the platform since 2009 and continues to grow her knowledge and her com...
The Advocates talk Vancouver
09 Aug 2023
Contributed by Lukas
The Vancouver release is here – at least in Early Availability. Once again we have all four dev advocates to share their favorite features from App ...
How do you upgrade with Jace Benson and Cory Wesley
26 Jul 2023
Contributed by Lukas
With two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, bu...
Effective Presentations - Part 3 - Crafting Your Message with Julian Mills
12 Jul 2023
Contributed by Lukas
You've been asked to do a presentation. You've listened to part 1 of this series to prepare and part 2 to avoid the top 10 – now it's time to craft ...
Creating community content with Robert Fedoruk
28 Jun 2023
Contributed by Lukas
Ted Turner's mantra for success says "Early to bed, early to rise, work real hard, and advertise." It doesn't matter how smart you are if nobody else ...
Process vs Platform with Harshdeep Garg and Raghuveer Moorthy
14 Jun 2023
Contributed by Lukas
Regardless of the process you are trying to automate, it's likely that you are migrating from another system, be it Excel, email, or a legacy applicat...
Tech Governance with Rushikesh Mandhane
31 May 2023
Contributed by Lukas
Technical governance isn't something most developers typically think about until it's too late. Our guest today helps us understand what it is and why...
Career Conversation with Ebony Akkebala
17 May 2023
Contributed by Lukas
You never know where your next opportunity to change your life will come from. Our guest today shares her amazing story of what happened and what it r...
Knowledge Survival Guide with Chuck Tomasi and Lauren McManamon
03 May 2023
Contributed by Lukas
To get the most out of a conference like Knowledge, there's a lot to consider, from what you wear, to what you bring, and even following up afterwards...
Career Conversation with Youssef Mahmoud
19 Apr 2023
Contributed by Lukas
It should come as no surprise that there are some really amazing people in the ServiceNow ecosystem. A few weeks ago I heard another outstanding story...
The Dev Advocates talk CreatorCon
05 Apr 2023
Contributed by Lukas
The CreatorCon experience at Knowledge is nothing short of amazing, and we realize there are a lot of people out there that have not been to CreatorCo...
Utah Mobile Features with Inbal Litvin
22 Mar 2023
Contributed by Lukas
Our modern mobile developer experience has been around since our Madrid release in early 2019. It's now 2023 and the Utah release – and we continue ...
ERP Customization Mining with Jens Strandbygaard
08 Mar 2023
Contributed by Lukas
ERP or Enterprise Resource Planning – the name may conjure up images or memories of large systems that can take years to implement, or perhaps even ...
ServiceNow Security 101 with Jarod Mundt
22 Feb 2023
Contributed by Lukas
For many people, security on their ServiceNow instance ends with ACLs – maybe encryption if they have the need, but there's more – oh, so much mor...
Our Favorite Utah Features
08 Feb 2023
Contributed by Lukas
Join the four Developer Advocates as we go around the table and share what we're most excited about in Utah. Topics 00:00 Welcome/introductions 02:16...
Welcome Pranav Bhagat
25 Jan 2023
Contributed by Lukas
Our ServiceNow developer ecosystem continues to grow - and to address demand in one of our fastest growing regions, I'm joined by one of our newest te...
Higher Ed with Nia McCash
11 Jan 2023
Contributed by Lukas
ServiceNow thrives in any environment where you find departmental processes and workflows. A classic example of this is higher education. What's it ta...
2022 Year End Review
31 Dec 2022
Contributed by Lukas
2022 has been a mixed up year. There have been some really great highs along with some interesting challenges. In this episode, I'll share some of wha...
Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - part 2
28 Dec 2022
Contributed by Lukas
It might not seem like an important topic at first, but if you choose to ignore data governance as you do an implementation, it can get extremely cost...
Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - part 1
14 Dec 2022
Contributed by Lukas
It might not seem like an important topic at first, but if you choose to ignore data governance as you do an implementation, it can get extremely cost...
In Platform Process Mining with Dan Grady
30 Nov 2022
Contributed by Lukas
Process mining may not sound like the sexiest thing to a developer, but today's guest is going to convince us otherwise why you really want to conside...
Tokyo Integration Hub Features with Anders Henriksson
16 Nov 2022
Contributed by Lukas
As many long time listeners know, I've always been fascinated by integrations. It's a way to make one plus one equal 100 when it comes to driving valu...
New Tokyo Mobile Features with Adam Golab
02 Nov 2022
Contributed by Lukas
The ServiceNow native mobile apps have been out for several years – so what's new in the Tokyo release? You might be surprised to find out as my gue...
Next Experience in Tokyo with Amanda Joslin
19 Oct 2022
Contributed by Lukas
In San Diego we introduced the Next Experience which made using the platform ever easier than ever. Today's guest takes us through some of the Tokyo f...
Automation Engine Pre-built Solutions with Michael Meiner
05 Oct 2022
Contributed by Lukas
Buy vs. Build is a challenge every developer faces at some point. When it comes to automation and integration, it's good to know your way around the a...
App Engine Management Center with Brooks Hawkins
21 Sep 2022
Contributed by Lukas
As more organizations adopt low-code strategies and enable their citizen developers, governance and insight to the apps is critical. Today's guest sha...
What's New In AES for Tokyo with Matthew Ripley
07 Sep 2022
Contributed by Lukas
Tokyo marks the fourth release for our App Engine Studio. What could we possibly add next? In this episode, I talk with Matthew Ripley about some of t...
ECMAScript 2021 with Paul Jensen
24 Aug 2022
Contributed by Lukas
One of the biggest announcements for developers in our Tokyo release is the update to our ECMAScript engine. Today's guest gives some inside informati...
Favorite Tokyo features with Lauren McManamon and Earl Duque
10 Aug 2022
Contributed by Lukas
The Tokyo release is here and it's time to find out what our developer advocates think are their favorite features – this time on Break Point. Topi...
Career Conversation with Ishaan Shoor
27 Jul 2022
Contributed by Lukas
I love hearing our developers' stories about the different journeys they have taken in their careers and today's is no exception. Topics 00:00 Welco...
What You Need To Know About The Next Experience with Brad Tilton
13 Jul 2022
Contributed by Lukas
It's 2022 and our UI/UX landscape continues to evolve and you've got questions like when to turn on our new UI or when it's best to use UI Builder vs...
Career Conversation with Jace Benson - Side Projects
29 Jun 2022
Contributed by Lukas
One of the things that sets apart ordinary from extraordinary devs is the side projects they involve themselves with. Some may choose to learn a new ...
NextGen Program with Tracy Miller
15 Jun 2022
Contributed by Lukas
We all know the ServiceNow ecosystem needs more developers and admins. Well, this time I talk to someone to share information about a program that ca...
Career Conversation with Mark Scott - Your Resume
01 Jun 2022
Contributed by Lukas
Often times, the first thing a potential employer learns about you is by looking at your resume. In this episode, I'm joined by a special guest to di...
Career Conversation with Michael Lombardo - A CEOs perspective
18 May 2022
Contributed by Lukas
Have you ever wanted to ask a CEO what they look for when hiring developer talent? Our guest today gives us HIS insight on this and more. Topics 00:...
Career Conversation with Lauren McManamon - Be You
04 May 2022
Contributed by Lukas
Being your authentic self at work is important, and showing it can really open up career opportunities for you. Our guest today has some stories about...
Career Conversation with Robert Fedoruk - Blaze Your Own Path
20 Apr 2022
Contributed by Lukas
One question we get a lot is developers asking for a roadmap to success. My guest this time gives his insight to how you can get there… and it...
RPA Hub with Prasad Velamuri
06 Apr 2022
Contributed by Lukas
What do you do when you've got an application that only works under human power? It's got no APIs, yet you still need to automate a process involving...
Decision Builder with Julia Perlis
23 Mar 2022
Contributed by Lukas
Want to reduce maintenance time on your instance changes? Data-driven design is the key. Julia Perlis joins me to talk about decision tables and the ...
San Diego Dev Features with Chiarng Lin
09 Mar 2022
Contributed by Lukas
With so many new features and enhancements in the San Diego release, it's easy to miss some of the things in the tools we use every day. Join me as I ...
San Diego Flow Designer with Brian Bimschleger
23 Feb 2022
Contributed by Lukas
Hey Fladvocates – Are you ready? Flow Designer has several new features in the San Diego release and I've got a product manager making another ...
Let's talk San Diego Platform Features with Andrew Barnes
09 Feb 2022
Contributed by Lukas
Every six month's ServiceNow has a new major family release and as developers, you've got early access to these releases. Well it's that time of year...
SN Utils with Arnoud Kooi
26 Jan 2022
Contributed by Lukas
SN Utils is a very useful Chrome extension that provides ServiceNow developers with several useful utilities and shortcuts. On this episode of Break ...
A Conversation with Kreg Steppe
12 Jan 2022
Contributed by Lukas
The journey to become a ServiceNow Developer can take a number of paths and result in a variety of destinations. In this episode, I talk to one of my...
How to become a ServiceNow Developer - MVPs
29 Dec 2021
Contributed by Lukas
Becoming a ServiceNow developer MVP can be a significant accomplishment in your developer journey, but just how does one become a ServiceNow developer...
How to become a ServiceNow Developer - Certifications and Experience
22 Dec 2021
Contributed by Lukas
Do you need to have a ServiceNow certification to get a job in the industry? And if so, how many and which ones? The answer may surprise you. Brad jo...
How to become a ServiceNow Developer - Community
15 Dec 2021
Contributed by Lukas
One of the strongest assets ServiceNow has is its community – and we mean MORE than just the online forums. In this episode, Brad and I discuss ...
How to become a ServiceNow Developer - Finding your path
08 Dec 2021
Contributed by Lukas
Saying "I want to be a ServiceNow Developer" is like saying "I want to be a Doctor" or "I want to work in construction". That's too broad! Brad and I...
How to become a ServiceNow Developer - Where to begin
01 Dec 2021
Contributed by Lukas
A Chinese proverb states that the journey of 1000 miles begins beneath one's feet. Becoming a ServiceNow Developer may seem like a 1000 mile journey ...
How to become a ServiceNow Developer - What is a Developer?
24 Nov 2021
Contributed by Lukas
This is the first episode in a series to help you on your journey to becoming a ServiceNow Developer ServiceNow. Sr. Developer Advocate Brad Tilton jo...
A Conversation with Mark Scott
10 Nov 2021
Contributed by Lukas
If you're still wondering if your career choice of ServiceNow can change your life – well wonder no more because my guest on this episode of Br...
A Conversation with James Neale
27 Oct 2021
Contributed by Lukas
James Neale is probably best known for his popular ServiceNow add-on Xplore, however there's more to the man. Have a listen and find out how his care...
Effective Presentations - Part 2 - Top 10 Mistakes with Julian Mills
13 Oct 2021
Contributed by Lukas
We continue our series on effective presentations. We'll share our top 10 common mistakes people make while presenting and how you can avoid th...
Hacktoberfest with Brad Tilton and Earl Duque
29 Sep 2021
Contributed by Lukas
ServiceNow may not be the first thing you think of when you hear the words "Open Source". Have a listen because my guests will tell you how you can s...
A Conversation with Dhruv Gupta
15 Sep 2021
Contributed by Lukas
There are many ways you can elevate your visibility and build your brand in the ServiceNow ecosystem. Creating, blogs, videos, meetups, podcasts, web...
Meet Earl Duque
01 Sep 2021
Contributed by Lukas
We've got a new developer advocate on the team. Here's a chance to get to know him better. Topics 00:00 Welcome and introductions 15:39 Earl when he...
ATF with Daniel Draes
18 Aug 2021
Contributed by Lukas
Automated Test Framework is your key to reducing the time it takes to do major upgrades and deployments. But what do you REALLY know about ATF? I've ...
Automation and Integration in Rome with Jake Burman
04 Aug 2021
Contributed by Lukas
Flow Designer is a great low-code way to automate your proceses, and IntegrationHub is the perfect companion to connect systems together. Both have b...