Why should we care about our customers' feelings?

This week Justin chats with Michele Hansen, founder of Geocodio. I got fired up about interviewing customers! Get Michele's new book! Deploy EmpathyListen to Michele's podcast: Software Social"Empathy is a skill you can learn."Get Michele's newsletter"There's so much shame in the tech community."What are the boundaries for deploying empathy? When, and how, do we deliver critiques?Podcast: a respectful interview with a flat-earther "This book isn't just about deploying empathy to customers, it's also about learning to be more empathetic to your family, friends, coworkers."31:30 – we start discussing customer interviews"It was easier for me to learn how to have empathy for customers than it was to have empathy for myself."42:27 – "how does empathy help businesses attract new customers, build better products?"46:53 - "Why don't you bring Jon in on those interviews?"What should we talk about next?Twitter: @buildyoursaas, @mijustin, @mjwhansenEmail us: [email protected] to our monthly supporters:Anton Zorin from ProdCamp.comMitchHarris Kenny, Intro CRM podcastOleg KulykViolette Du GenevilleTake It EV podcastEthan GundersonDiogoChris WillowBorja SolerWard Sandler, MemberspaceEric LimaJames Sowers (like Flowers)Travis FischerMatt BuckleyRussell BrownEvandro SassePradyumna Shembekar (PD)Noah PrailColin GrayJosh SmithIvan CurkovicShane SmithAustin LovelessSimon BennettMichael SitverPaul Jarvis and Jack Ellis, Dan Buda Darby FreySamori AugustoDave YoungBrad from CanadaSammy SchuckertMike WalkerAdam DuVanderDave Giunta (JOOnta)Kyle Fox GetRewardful.com Thanks to our monthly supporters Pascal from sharpen.page Rewardful.com Greg Park Mitchell Davis from RecruitKit.com.au Marcel Fahle, wearebold.af Bill Condo (@mavrck) Ward from MemberSpace.com Evandro Sasse Austin Loveless Michael Sitver Colin Gray Dave Giunta 🎙️ Podcast hosting is provided by Transistor.fm.📺 Learn how to start your own podcast! ★ Support this podcast on Patreon ★

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