Worst day ever

On Sunday, we had a service outage. Jon and Justin talk about what happened:TLS / SSL day of horrorSunday morning Justin started getting messages from a few Android users that they couldn’t download episodes.Then, the afternoon hits, and we started getting a flood of tweets, DMs, text messages, and support requests.We talk about how we fixed it, and what we'd like to change for next time.Also: how we're earning 29% of our SaaS revenue. (A channel we didn't expect)★ Thanks to our sponsors:Clubhouse.io: Clubhouse is the first project management platform for software development that brings everyone together. It's designed for developers, but product folks, marketing, support folks love using it. Get two months free: clubhouse.io/build.Balsamiq.cloud: They make a low-fidelity wireframing tool, specifically geared for non-designers. Get in the zone, and I feel creative right away. Try out their free trial: balsamiq.cloud.Show notes:Our status site: status.transistor.fmDHH on service outagesDHH's postmortem on Basecamp's outageThe affiliate program we use is Rewardful.Create your own podcast at transistor.fmYou can reply to this podcast here:Leave a comment on Breaker, the podcast app for Android and iPhone.Leave a comment on CastBox, the podcast app for Android and iPhone.Otherwise, get us on Twitter: @transistorfm or email us: [email protected] to our monthly supporters:Michael SitverPaul Jarvis and Jack Ellis, Fathom AnalyticsDan Buda, danbuda.comDarby FreySamori AugustoDave YoungBrad from CanadaKevin MarkhamSammy SchuckertDan EricsonMike WalkerAdam DuVanderDave Giunta (JOOnta)Balsamiq.cloudClubhouse.ioGetRewardful.com Thanks to our monthly supporters Pascal from sharpen.page Rewardful.com Greg Park Mitchell Davis from RecruitKit.com.au Marcel Fahle, wearebold.af Bill Condo (@mavrck) Ward from MemberSpace.com Evandro Sasse Austin Loveless Michael Sitver Colin Gray Dave Giunta 🎙️ Podcast hosting is provided by Transistor.fm.📺 Learn how to start your own podcast! ★ Support this podcast on Patreon ★

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