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Business Daily

Can Toy Story help Disney's new CEO get the magic back?

24 Jun 2026

Transcription

Transcript generated automatically by AI and may contain errors.

Chapter 1: What challenges does Disney's new CEO face?

0.031 - 25.718 James Crawford

This BBC podcast is supported by ads outside the UK.

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26.153 - 36.473 Armando Iannucci

Tapahtuipa kerran, että pessimisti, optimisti ja saletisti suunnittelivat tapasiltaa. Ja niinhän siinä kävi, että saletisti onnistui.

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38.617 - 38.998 Bruno Satin

Saletisti onnistuu!

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43.231 - 69.331 Will Bain

In its century-long history, the Walt Disney Company has had only eight chief executives. Josh DeMauro is then in a rare class, but he arguably faces a more difficult landscape ahead of him to lead Mickey and co. through than any of his predecessors. Hence, he and Disney are the subject of today's episode of Power Players from Business Daily. Yeah, welcome back.

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69.471 - 71.317 Will Bain

I'm Will Bain here in the studio in the UK.

Chapter 2: How did Toy Story 5 perform at the box office?

71.638 - 73.885 Rahul Tandon

I'm Rahul Tandon, also in a studio here in the UK.

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74.867 - 79.06 Michelle Fleury

And I'm Michelle Fleury, not in the studio in the UK, but here in New York.

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79.394 - 92.774 Will Bain

Welcome back, everybody. This is a company, I think, guys, isn't it, that's hard to find anyone on the planet who hasn't interacted in some way, even if it's not been for a long time. So have you guys, Rahul, you got a favourite film, a favourite Disney character?

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92.834 - 99.945 Rahul Tandon

I've got so many, Will. One of the villains, I'm sure you are. No, no. Well, you did get it. Lion King, Aladdin, but I went for... You're Mufasa.

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Chapter 3: What is Josh D'Amaro's background and journey to CEO?

100.325 - 109.332 Rahul Tandon

I went for... Wait, wait, wait, wait. I went for Shere Khan from Jungle Book, who is the best villain in the history of... Of cinema, I think.

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109.352 - 110.751 Will Bain

Good villain. Michelle?

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111.71 - 121.385 Michelle Fleury

Well, now you're making me rethink it. No, no, no, come on. Someone from the Jungle Book. I was originally going to go all sweet, Thumper. The rabbit from Bambi.

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121.605 - 128.957 Will Bain

Now, there's a great Disney character as well. Unfortunately, neither of you got the right answer, which is the Aristocats. It's the only right answer for the best Disney film.

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128.977 - 130.158 Rahul Tandon

That's only because you like cats.

130.179 - 138.932 Will Bain

If they don't mess up the live-action version that's apparently being trailed, then that might change my mind on it. We're talking about all of that because it's interesting that neither of you mentioned...

138.912 - 157.728 Will Bain

A couple of their other most famous characters, or certainly since they bought the Pixar studio, because Toy Story provided some good news for Disney with the fifth edition of the animated film starring the likes of Jesse, Woody, Buzz Lightyear, Rex the Dinosaur, my favourite, has broken records for a box office open in the franchise's 30-year history.

157.748 - 168.497 Will Bain

Ticket sales, more than $300 million around the world. And the film's theme tune, written by no one other than Taylor Swift, also number one in the US and the UK at the moment, too.

168.477 - 187.853 Will Bain

much needed win on the screen for Disney after a bumpy few years for the company we'll come to that in a bit more depth and some of the challenges they've had in the new streaming wars world Michelle in this a little later on but but first of all the man who's kind of going to lead them through this change in this transition Josh DeMauro tell us a little bit about him

Chapter 4: How do Disney's parks contribute to its overall business?

187.985 - 209.973 Michelle Fleury

Look, Justin Morrow is someone who grafted his way from the very bottom, from the car park, literally, to the top job as CEO. And it started in the 90s. He was, would you believe it, studying sculpture. So there you go. If you take an arts degree, one day you can end up a CEO. But apparently what happened was it was 2 a.m. And he was in the studio mid-weld.

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210.133 - 236.942 Michelle Fleury

He panicked and he thought, well, how on earth am I going to raise a family, you know, as an artist? And so he kind of downed tools and swapped to a business degree. And then he spent his summer holidays working in the Disneyland parking lot. And then it wasn't until 1998 when he went back full time. And that was the start of a 28 year journey to the sort of corporate, you know, top of the ladder.

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236.922 - 254.64 Will Bain

Yes, an amazing climb up that ladder, Rahul. Disney-esque, some might say. The challenges, though, that he faces are not just sort of ones in the job, are they? It's who he's following, the names. I mean, we said there's only been seven predecessors, and one of them, Bob Iger, his direct predecessor, has had a couple of bites at the job in the past.

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254.78 - 261.61 Rahul Tandon

Yeah. has. And I think a lot of people would say that Bob Iger, after Walt Disney, is the seminal figure in the history of Disney.

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Chapter 5: What strategies is Disney using to tackle streaming challenges?

261.63 - 282.383 Rahul Tandon

You know, he bought Pixar, he bought Star Wars, didn't he? He bought Marvel, he bought 21st Century Fox, he set up streaming as well and expanded the parks into China. And I think it's such an important job if you're in charge of Disney, isn't it? I was talking about this with my daughter, and we were talking about shared entertainment experiences. You know, she's a Netflix, Spotify generation.

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282.644 - 298.654 Rahul Tandon

The thing that we have in common is Disney. She's grown up with Disney. I've grown up with Disney. So if you're in charge of this company, you are a custodian of something that's not just a business, isn't it? It's part of something that's given many millions of generations happiness all over the world.

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298.87 - 309.864 Michelle Fleury

Oh, it's true. I mean, my son is sort of pushing to get a trip out of me to Disney. And so, yes, we're in negotiations. You've got to take him, Michelle.

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310.345 - 320.22 Will Bain

Come on. Well, you are going to be one of our case studies going forward, Michelle, because Josh DeMario, as you say, as he climbed the company in his previous role before he became chief exec. was he was the head of all Disney's parks.

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320.701 - 330.643 Will Bain

This is the second time, though, that they've tried to have a successor to Bob Iger, who is a theme parks guy, and Josh DiMera will definitely be hoping it goes better than the first time around, right?

331.084 - 331.905 Michelle Fleury

Yeah.

Chapter 6: How is Disney adapting its content strategy in a competitive market?

331.925 - 348.59 Michelle Fleury

I mean, look, he's definitely known for being a numbers guy, but... In particular, he's also considered an operational whiz kid, guiding the parks through the pandemic and being a very visible presence with the cast members, with the people on the ground.

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348.65 - 363.707 Michelle Fleury

Apparently, there's a story one Christmas day, he kind of walked through the parks, you know, anonymously just to kind of get a feel for what's going on on the ground. And I think that is what will separate him from the sort of unsuccessful Bob Chapek era.

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363.687 - 373.782 Will Bain

Right. And Rahul, you're pretty convinced that actually people don't talk enough about the parks, bit of the business and getting people like Michelle and her son through the gate. Why?

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373.981 - 394.92 Rahul Tandon

Well, because I think people still see it as a traditional media company when it isn't anymore. And I think the numbers are incredible here, aren't they? So Disney doesn't have its own. But if you look at what analysts are saying, every year in the six global parks they have, and they're going to have another one in Abu Dhabi, it's 140 million people who go to Disney parks every year.

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394.96 - 415.885 Rahul Tandon

That is more than the population of most countries worldwide. on this planet. So whilst the films do well, the streaming's not doing too badly. Linear, we'll talk about that a little bit later. That number, anybody would want to have it. And that is why Disney's putting $60 billion investment into this particular sector because this is where they see they could make some money.

416.086 - 423.875 Will Bain

And it's not just the amount of money they make, right? It's the profit too. That's the key bit because we're going to come to some of the pressures later on that they've got in the films bit.

Chapter 7: What role does IP play in Disney's business model?

423.895 - 426.938 Will Bain

But actually, this is where they make all the profit, Michelle, as well.

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427.12 - 451.022 Michelle Fleury

Yeah, it's, I think, what, regularly over 10 billion a quarter. I mean, you know, all of that from popcorn from your Mickey ears, from your sort of Marvel Universe pajamas, roller coasters. I mean, it's pretty crazy to consider, you know, how much the cash is rolling in. And there's a lot of talk about expansion. So I mentioned the Disney Cruise Line.

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451.042 - 457.127 Michelle Fleury

That's gone from a fleet of five ships to about 13. And that kind of expands the brand.

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457.107 - 482.929 Will Bain

globally around the world to new regions where maybe they don't have parks but they can kind of get a slice of the magic through the ships yeah 40 i saw 40 or 40 euros for those mini mouse ears if your kids want them when you go in wrong um that expansion josh tomorrow talked about the most recent financial results that they released in may 3 000 word letter at the top of it and he talked about that need to diversify to kind of sweat revenue around the world and

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482.909 - 503.567 Rahul Tandon

And that's why Abu Dhabi in the parks is so important. You know, 55, 60 percent of money into the company is coming from the experience sector. And then we look at other parts of the world where away from the parks they have, you know, we look at what they're doing in India by tying up with Reliance there. And that's more to do with the off screen stuff.

503.547 - 521.051 Rahul Tandon

But I think going back to the parks issue here, Will, a lot of people in India, when you speak to them, they say, we want a Disney World there. We want a Disney park to be placed in India because it's a sign that an economy has done fairly well. Disney are not going to do it yet because they want to be in places where people have higher incomes generally.

521.572 - 534.624 Rahul Tandon

But even in Abu Dhabi, that means people from India, from the rest of Asia will be heading there as well. You know, I'm sure, Will, when you've been to Disneyland in Paris... that we have people from all over Europe going. It's not just for the country where it is.

Chapter 8: Can Disney recapture its magic amidst current challenges?

536.386 - 547.204 Michelle Fleury

Yeah, and I mean, here stateside, one of the common complaints you hear is not just about the cost of a weekend at Disney, but it's also the crowds. I mean, they have become... So is that the challenge?

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547.224 - 551.07 Will Bain

We've talked about this being the moneymaker. Is this where the first kind of challenge comes in, Michelle?

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551.455 - 568.679 Michelle Fleury

Yeah. And that's why, you know, to Raoul's point about expanding to Abu Dhabi, one way you could relieve some of the pressure on the U.S. parks is if you continue expanding globally. That hasn't happened. What we've seen and, you know, it's a topic you and I, we've all talked about this in the past, dynamic pricing.

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568.94 - 589.123 Michelle Fleury

It's not quite dynamic pricing, but it is this idea of how can you kind of squeeze more out of each market. paying customers. So for example, lightning passes, if you're not familiar with that, you pay your base ticket price. But then if you want to be able to skip the lines, instead of waiting three hours for the most popular lines during a peak time, you can kind of skip it and reserve a spot.

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589.484 - 602.758 Michelle Fleury

But that lightning pass will cost you perhaps $100, perhaps $200 on top of your ticket price. So the costs become astronomical. And there is this tension, I think, that Josh is going to have to balance, which is,

602.738 - 614.191 Michelle Fleury

you know, between on the one hand, extracting as much cash as possible out of the kind of consumers, the Disney lovers, and at the same time, relieving some of that pressure by opening more and expanding more.

614.211 - 633.241 Rahul Tandon

But I'm going to disagree with you a little bit here. Because if you look at the numbers, 50 million people went to Disney World last year, even though that it is 15 to 20% higher than going to Universal, only 25 million went there. So I get your point on it. It is becoming expensive and too expensive for some people.

633.321 - 643.63 Rahul Tandon

I think it's moving away from what Walt Disney wanted, an experience for all, into an experience for those who have money. The thing in the States is there's enough people with money to keep going.

643.61 - 661.945 Will Bain

I speak from the most famous queuing nation on the planet, perhaps, that the thought of having to pay to not queue is an added kind of stress within that. Yeah, I think the key question is, isn't it, with a kind of cost of living crunch right around the world, how long can they maintain that, as Michelle says? before that cracks.

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