Dial Once - An Emerging ScaleUp simplifies omnichannel contact center operations

Dial Once is a France based SaaS company, which simplifies omnichannel contact center operations of financial services firms through self-guided customer journeys. Dial Once has come out of Capgemini ScaleUp Qualification as an Emerging ScaleUp, showcasing all the right indicators for successful collaboration with incumbents – right people at the right places, good financial position, early business traction, and scalable technology. Effective collaboration between innovative ScaleUps and traditional players is the key for driving ‘applied innovation’ in financial services. Through Capgemini ScaleUp Qualification, Dial Once has shown the potential to drive ‘applied innovation’ with incumbents in financial services. Capgemini developed the “Capgemini ScaleUp Qualification Program”, focusing on ScaleUps, rather than Startups, and assessing their maturity across four dimensions- People, Finance, Business and Technology. Via a rigorous four step process encompassing web scraping, self-declaration, in-depth interviews with Capgemini subject matter experts and client feedback, the ScaleUp is qualified across four levels: Promising, Emerging, Intermediate or Advanced ScaleUp. FinTech Co-Innovation with Capgemini’s ScaleUp Qualification - https://www.capgemini.com/service/fintech-innovation-and-engagement/ Suggest a ScaleUp to Qualify – https://scaleup-qualification.capgemini.com/suggest-scaleup Check out the list of Qualified ScaleUps - https://scaleup-qualification.capgemini.com/scaleups

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