In our inaugural World FinTech Report 2020 podcast, host Mary-Ellen Harn speaks with Elias Ghanem, global head of Market Intelligence at Capgemini Financial Services, and Theodora Lau, founder of Unconventional Ventures, a boutique consulting firm that drives innovation in the financial services ecosystem, about how digital has come to the forefront and what banks can do to create experiences that make customers want to come back for more. www.fintechworldreport.com
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