How to Improve Your Client Experience: A Breakdown of My Audit Process [Client Experience Series Pt 1]

If this is the year you're looking to improve your client experience, you've come to the right place! Auditing your systems and workflows is key to not only improving your experience, but optimizing and refreshing it year after year. To kick off our new client experience series on the podcast, I'm sharing a breakdown of my own audit process and what I'm looking for in your systems!Find it Quickly:00:29 - Starting the Client Experience Audit1:19 - Winter is Coming Series Recap5:17 - Identifying Red Flags in Client Experience6:21 - Steps in a Client Experience Audit12:27 - Self-Audit Tools and Next StepsMentioned in this EpisodeWinter is Coming Series: Ep 26: Auditing Your OfferEp 27: Auditing Your MessageEp 28: Auditing Your SystemsTake the Self-Audit Quiz

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