Episode 131: Business Agreements — NDAs, SLAs, MOUs

Networks don’t operate in a vacuum—they’re governed by agreements that define responsibilities, expectations, and legal protections. In this episode, we cover the three most common types of business agreements you'll encounter: Non-Disclosure Agreements (NDAs), Service Level Agreements (SLAs), and Memoranda of Understanding (MOUs). You’ll learn what each one is for, who signs them, and how they shape the delivery and support of IT services. These agreements form the foundation of trust and accountability between vendors, clients, and internal teams.We also explore how these documents are referenced during audits, disputes, or project transitions, and why knowing their terms can protect both business and technical stakeholders. Understanding service uptime expectations, confidentiality rules, and operational boundaries can help you better manage expectations and ensure smoother partnerships. This episode gives you the professional vocabulary and context to participate in business-level discussions about network responsibilities.

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