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CFO Weekly

Designing Customer-Centric Finance with Jacob Moelter, COO & CFO at SupportNinja

25 Nov 2025

Description

In this episode of CFO Weekly, Jacob Moelter, COO & CFO at SupportNinja, joins Megan Weis to explore how modern CFOs are transforming customer experience from a cost center into a strategic growth lever, drawing from his extensive background in investor relations, FP&A, and outsourcing services where he's witnessed firsthand how data-driven CX investments drive retention and lifetime value.

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