Checking In by Hotel Owner
How can rooms managers use perception and personalisation to elevate guest journeys?
06 Jun 2025
In this episode we speak to Asja Samperi, rooms manager at Hyatt Regency London - The Churchill. Asja spoke about how her love of travel, languages and connection with people has shaped her career path, the key behind building a strong and enthusiastic team as rooms manager, and how AI is shaping the future of guest personalisation in the luxury market.
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