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China Tech & Business Decoded

vol.039:China's New Retail Transformation of Existing Stores

14 Oct 2025

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The provided text offers an in-depth analysis of how traditional retail sectors in China, specifically department stores, supermarkets, and convenience stores, are adapting to the concept of New Retail. This concept, introduced by Alibaba founder Jack Ma in 2016, seeks to seamlessly integrate online and offline consumer experiences, exemplified by the successful Hema Fresh supermarket model. The analysis explores the varying rates of adaptation across different retail types, noting that while supermarkets swiftly adopted "To-Home" delivery services due to intense pressure from e-commerce, department stores like Intime (Yintai) focused on using technology such as live commerce to enhance in-store value. Conversely, convenience stores, such as Easy Go (Yijie), found unique New Retail applications that leveraged existing assets, like gas station locations, for contactless mobile ordering and pickup, while major Japanese chains rely on third-party delivery services. Ultimately, the text argues that successful adaptation requires retailers to strategically use New Retail technologies to amplify their core brand value, rather than simply copying competitors' methods.

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