CJ & The Duke
Episodes
EP028 - The Freelance Vendor Agnostic Architect. "Frarchitect"
08 May 2021
Contributed by Lukas
CJ & the Duke outline the benefits of freelance vendor agnostic architects for ServiceNow projects / product management.In this episode we discuss...
EP027 - What's up with ID Governance?
01 May 2021
Contributed by Lukas
Everyone has seen or heard of ID management implementations on ServiceNow, especially orchestrating automatic account creation. But how does ID Gove...
EP026 - Catalysts
28 Feb 2021
Contributed by Lukas
A catalyst is the trigger that begins work. It's a simple concept, but it pays to be mindful about all the catalysts you can encounter, and how to m...
EP025 - Doomsday
20 Feb 2021
Contributed by Lukas
The most feared project in the ecosystem: the re-architecture. Restarting from scratch. Doomsday. CJ & The Duke discuss their past encounter...
EP024 - Keeping up with ServiceNow
06 Feb 2021
Contributed by Lukas
How do you keep up with a platform that expands as quickly as ServiceNow both in processes supported and technologies added?CJ and the Duke first offe...
EP023 - Mergers & Acquisitions on ServiceNow
02 Feb 2021
Contributed by Lukas
CJ & The Duke talk about the impact of mergers and acquisitions (M&A) on ServiceNow architecture, and what a good architect should do in those...
Ep022 - The New Years Resolution Episode
23 Jan 2021
Contributed by Lukas
It's "Quitters Day", so CJ & The Duke are re-affirming their New Years Resolutions with respect to ServiceNow. Promises to the ServiceNow commun...
Ep021 - All we want for Christmas
22 Dec 2020
Contributed by Lukas
CJ & The Duke celebrate the Christmas holiday by giving their wish list for the ServiceNow platform and ecosystem. From quality of life improvem...
Ep020 - The Thanksgiving Special
26 Nov 2020
Contributed by Lukas
CJ & The Duke celebrate American Thanksgiving by celebrating all the things they're thankful for in the ServiceNow space. ServiceNow concepts, t...
Ep019 - Existential threats to ServiceNow?
14 Nov 2020
Contributed by Lukas
CJ & The Duke take a look over the shoulder and talk about risks capable of threatening ServiceNow. We discuss- Smaller, faster, cheaper, better...
Ep018 - User Experience Is Life & Death
23 Oct 2020
Contributed by Lukas
CJ & The Duke talk about The Duke's recent medical issues and how horrific experiences with his hospital have reinforced his commitment to UX. T...
Ep017 - The Worst Thing I've Ever Seen
17 Oct 2020
Contributed by Lukas
You can't rejoice in the victories unless you've been through the trenches. In this episode, CJ & The Duke discuss the worst things they've ever...
Ep016 - Implementation Failure Detection & Avoidance
10 Oct 2020
Contributed by Lukas
CJ & The Duke talk about ways a SerivceNow implementation can go wrong, how to detect red flags and avoid the consequences.In this episode we disc...
Ep015 - The TRUTH about Customization vs Configuration
22 Aug 2020
Contributed by Lukas
Special guest Travis "T-Dubz" Toulson goes deep on the topic of ServiceNow Configuration vs Customization. Its not as simple as you think. Topics ...
Ep014 - So you've decided to be a ServiceNow Consultant
18 Aug 2020
Contributed by Lukas
(This episode contains uncensored explicit language. Listener discretion is advised)CJ & The Duke give you the straight talk on ServiceNow consu...
Ep013 - What's Up With ServiceNow Catalog? (part 3)
08 Aug 2020
Contributed by Lukas
CJ & The Duke continue the ServiceNow "what's up" series with Service Catalog. This is the "Wish List" episode.- RITM table extensions- Richer s...
Ep012 - What's Up With Catalog? (part 2)
30 Jul 2020
Contributed by Lukas
CJ & The Duke continue the ServiceNow "what's up" series with Service Catalog. In this episode we go deep on- The perils of the Mega Request &am...
Ep011 - What's Up With Catalog?
17 Jul 2020
Contributed by Lukas
CJ & The Duke continue the "what's up" series with Service Catalog. In this episode we go deep on- Initiating Catalog work without being in the ...
Ep010 - ServiceNow Perspectives, with Matt Beran
05 Jul 2020
Contributed by Lukas
CJ & The Duke welcome Matt Beran to provide insights on experience and customer focused design on the ServiceNow platform. Questions include:- W...
Ep009 - ServiceNow Perspectives, with Kyle Carson
26 Jun 2020
Contributed by Lukas
CJ & The Duke welcome Kyle "Mr. Congeniality" Carson to to provide his insights on the ServiceNow ecosystem from a recruiting/staffing perspective...
Ep008 - Sacred Cows
11 Jun 2020
Contributed by Lukas
CJ & The Duke cover common sacred cows in implementing, administrating, and maturing ServiceNow. From category trees to team-centric solutions, ...
Ep007 - People Process & Tools (but useful!)
03 Jun 2020
Contributed by Lukas
CJ & The Duke cover the old meme "people, process, and tools", or as we like to call it "People". Learn why People is the scaling factor across ...
Ep006 - What's Up With Reporting?
20 May 2020
Contributed by Lukas
In the first "what's up with" episdoe, CJ & The Duke cover several reporting concepts, ensuring the story you tell with your ServiceNow data makes...
Ep005 - Five Pillars of Deploying Big Solutions, Fast
16 Apr 2020
Contributed by Lukas
With the Covid19 crisis in full swing, and ServiceNow giving the 4 free emergency workflow apps for free, CJ & The Duke got to thinking. What pr...
Ep004 - Adventures at ServiceNow Sales Kickoff
25 Jan 2020
Contributed by Lukas
CJ interviews The Duke on his week at ServiceNow SKO. Learn what SKO is all about, how it can help everyone, impressions of ServiceNow's 2020 direct...
Ep003 - Learning ServiceNow the Hard Way
12 Jan 2020
Contributed by Lukas
CJ & The Duke outline 9 ways you can learn ServiceNow on your own for free. ABOUT USCory and Robert are vendor agnostic freelance ServiceNow arc...
Ep002 - Origins
30 Dec 2019
Contributed by Lukas
CJ & The Duke recall their origins with ServiceNow, "ah hah moments", what architectural virtues they learned from the start, and what they'd go b...
Ep001 - What is a ServiceNow Architect?
12 Dec 2019
Contributed by Lukas
CJ & The Duke discuss "The Slash Dilemma", "Hybrid Roles", "A Day in the Life of an Architect", "The Amish Stakeholder Metaphor", the Virtues of A...