Building AI for Impact: Lessons from Cognizant’s Virtual AI Clinician

AI is reshaping how healthcare systems deliver care, build resiliency, and improve patient access. In this episode of Stay Cognizant, host Pamela Axtell is joined by Sean Heshmat (Data and AI Head at Cognizant) and Burak Gümüş (Account Director, Public Sector at Cognizant) to explore the creation of an award-winning virtual clinician for a national health authority in the Middle East.Sean and Burak share how the AI-powered tool achieves 98 percent diagnostic accuracy across more than 900 conditions, why governments are embracing it as a model for the future, and how empathy and trust were built into its design. They also discuss the downstream impact on healthcare delivery, the cultural factors influencing adoption, and the broader potential of responsible AI to transform public sector services.🔔 Love the podcast? Don’t forget to subscribe and rate us!

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