Data Science and Online Communities with Will Roberts

In this episode of the Cohere podcast, I speak with Will Roberts, a data scientist at IBM, about the implications of data science and AI for online communities. Will and I talk through: A definition of AI / ML How machine learning is being applied in the enterprise More specifically, how ML & AI are / might be applied to customer experience generally, and community experiences specifically How we might use community data for models (and analytics) What the key opportunities and risks are for leveraging ML Will's advice on how the community team might approach and partner with a data scientist in their organization This episode is a complimentary conversation to our ongoing AI & Community research at Structure3C. You can find Will online: LinkedIn Twitter The IBM Data Science Community Will's Data Science Podcast Last, but not least, more info about the awesome Ian Banks Culture series Will mentions: Culture series (overview on Wikipedia) Consider Plebas (Open Library)

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