Why Internal Engagement is Key to Community and Business Success | Community ROI with Pat Cooney

"Every conversation in your community is a step toward customer satisfaction and business growth." In this episode, we discussed engaging internal teams in community activities to foster stronger relationships between staff and community members to drive engagement, retention, and revenue growth, in particular: 👉 The importance of internal engagement in community success. 👉 How to align team contributions with community objectives without overwhelming them. 👉 How to tailor engagement approaches for individual team members. 👉 The role of community engagement in reducing churn and increasing customer retention. 👉 Why storytelling is crucial for community growth. Join Yurii Lazaruk, the Community Consultant, and Pat Cooney, a community engineer with over 20 years of experience in leadership and team management, web analytics and development, and training in e-commerce and digital communications for the corporate, non-profit, NGO, and political sectors, in connecting community goals with business goals to drive business growth! Connect with Pat and Yurii on Linkedin: https://www.linkedin.com/in/thatpatguy/ https://www.linkedin.com/in/yurii-lazaruk-community-consultant/ Timestamps: (00:00) Meet Pat Cooney (01:26) Defining Community Goals (02:32) Increasing Engagement: Strategies and Challenges (04:21) The Art of Encouraging Staff Participation (13:45) Handling Community Issues and Bugs (16:48) Tracking Metrics and Reporting (20:45) Content Creation and Customer Workflows (28:44) Internal Collaboration and Impact #communityROI #communitybuilding #businessgrowth

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