FCA Review: Ongoing Financial Advice Services Analysis & Guidance

The Financial Conduct Authority (FCA) examined ongoing financial advice services to ensure consumers receive the services they pay for. The review analysed data from 22 firms regarding suitability reviews, finding they were mostly delivered. However, some clients declined reviews, and a small percentage of firms failed to offer them, raising concerns. The FCA expects firms to rectify any shortcomings and proactively contact affected consumers, potentially offering redress where services were not provided. The FCA also provided guidance on good and poor practices observed during the review. Further, they plan to review existing rules for ongoing advice considering market developments and the Consumer Duty. Consumers are advised to complain to firms directly if concerned, utilising resources like MoneyHelper and the Financial Ombudsman Service if needed.

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