107. How To Apologise Professionally

As much as we would like, sometimes we have admit responsibility and say sorry when things go wrong. Maybe it is a client, customer, colleague or boss. How do you approach this situation in English? And how can you do it in the most professional way? In this episode I give you concrete phrases that you can use to give a genuine and professional apology at work. Give the apologyOffer a reflectionSolution for the futureP.S I've focused on phrases to use when speaking rather than writing so, please bear that in mind. There are different phrases we would use for apologising in writing and when saying it to someone's face.Enjoy! Love the podcast? Become a free memberWant to support the podcast? Buy me a coffee GET MY FREE WEEKLY NEWSLETTER - Become a free member and get my weekly round up of tips in the newsletter and extra bonus content INTERESTED IN 1-to-1 COACHING? Register for future places on my programme WANT TO SUPPORT THE PODCAST? Donate a coffee TRANSCRIPTS - do an in-depth review of the episode content LinkedIn @AnnaConnellyInstagram @annabusinessenglishYouTube @annabusinessenglish

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