Conflict Management in Organisational Change: Reacting to Staff Resistance and Emotions

In this episode, host Simon Goode discusses managing conflict during organizational change, specifically when the change is outside of people's control. He applies the stages of grief model by Elizabeth Kubler Ross to analyze staff reactions to change, providing examples of shock, denial, frustration, and depression, and offering strategies to support staff at each stage. Simon also emphasizes the importance of clear and frequent communication, empathetic listening, and problem-solving in effectively managing conflict during organizational change.Click here to send me a quick message via FanMailSupport the showThank you so much for listening! I'd love to know what you think and connect. website: simongoode.com email: [email protected]

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