Workplace Conflict Analysis: Tools for Leaders and Professionals

In this episode of the Conflict Skills Podcast, Simon Goode discusses his approach to analyzing workplace conflict, emphasizing the importance of understanding the self and the interplay of thoughts, feelings, perceptions, behaviors, and the body. He explains the framework he uses for conflict resolution, which includes self-regulation, de-escalation, understanding structural elements, and addressing data, value, and interest conflicts. Simon also highlights the importance of empathetic questioning and assertiveness while providing various strategies for managing and resolving conflicts effectively.Approach to Analyzing Workplace ConflictTypical approach as a workplace mediatorApplication for leadership rolesUse in scenarios with limited information (one side of the story)Coaching others on conflict awarenessFramework vs. personal subjective experiencesListener Feedback RequestDifferent formats for podcast content (framework/theory, personal perspective, case studies)Feedback methods (email, positive reviews)Self-Analysis and Conflict5 aspects of the self derived from Buddhism:Thoughts (cognition and the narrative we tell ourselves)Feelings (emotions and subjective physical responses)Perception (sensory information and attention)Behavior (actions and volition)Body (physical state and presence)Interconnectedness of these aspects during conflictShort-term self-regulation strategies for each aspectRelationship Conflict LayerInteraction between self and the other personSteps for de-escalation using the 5 aspects of othersStructural ConflictDecision-making and communication dynamicsAdjustments to communication modes and frequencyWho is involved in communicationLevels of formalityFollow-up processes and information sharingDrivers of ConflictThree main aspects that drive conflict:Data Conflict (misunderstandings and differences in information)Value Conflict (clash of principles, beliefs, and priorities)Interest Conflict (differing desires and goals)Setting Goals in Conflict ResolutionDefining effective working relationshipsMinimum viable working relationshipSteps to Develop Conflict Resolution PlanSelf-RegulationKeeping oneself calm using the 5 aspects of self.De-escalationStrategies to calm down the other person.Raising the IssueLanguage and approach to initiate conflict discussion.EmpathyQuestions and techniques to understand the other perspective.AssertivenessDefining boundaries and knowing the bottom line.Next StepsDeciding on a specific conflict resolution strategy (negotiation, collaboration, etc.)Click here to send me a quick message via FanMailSupport the showThank you so much for listening! I'd love to know what you think and connect. website: simongoode.com email: [email protected]

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