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Contact Center Show

The forgotten essential worker - Contact center agents

05 Apr 2021

Description

Bob and Amas have a great conversation about the following: What explains the small uptick in customer satisfaction? Contact center agents are also essential workers, or dare we say heroes? How do I tell if I am short staffed or if my agents are just inefficient? And much much more... To learn more about the show, go to:  www.contactcenter.tv

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