Creating Customer Success
Activity Overview
Episode publication activity over the past year
Episodes
Creating Customer Success - Episode 23: Kevin Scheper
16 Jun 2020
Contributed by Lukas
In this episode, we were joined by Kevin Scheper, who is currently Vice President, Customer Success at Drift. Kevin shared some fascinating insights o...
Creating Customer Success - Episode 22: Gemma Espineira
04 Jun 2020
Contributed by Lukas
In this episode we spoke with Gemma Espineira who is an experienced Software Executive, skilled in building and leading global post sales teams (Custo...
Creating Customer Success - Episode 21: Sandra Guadagnoli
27 May 2020
Contributed by Lukas
In this episode we spoke with Sandra Guadagnoli who has over 25 years of experience in customer success, sales, financial alignment and operations. Sh...
Creating Customer Success - Episode 20: Peter Cohan
19 May 2020
Contributed by Lukas
In this episode we were joined by Peter Cohan, author of the book, Great Demo! Peter founded Great Demo! in 2003 to address the challenge of bringing ...
Creating Customer Success - Episode 19: Jake Dunlap
14 May 2020
Contributed by Lukas
In this episode we were joined by Jake Dunlap who is the CEO of Skaled Consulting, and who was previously the Vice President of Sales at Glassdoor, an...
Creating Customer Success - Episode 18: Nick Mehta
12 May 2020
Contributed by Lukas
In this episode we spoke with Nick Mehta who is the CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, a...
Creating Customer Success - Episode 17: Paul Henderson
07 May 2020
Contributed by Lukas
In this episode, we spoke with Paul Henderson, otherwise known as the Outcomes Guy. Paul founded and runs a company called Outcome Leaders, who lead o...
Creating Customer Success - Episode 16: Jeanne Bliss
29 Apr 2020
Contributed by Lukas
In this episode, we spoke with Jeanne Bliss, who is the Founder and CEO of Customer Bliss.For over 35 years, Jeanne has led companies to earn business...
Creating Customer Success - Episode 15: Perry Monaco
20 Apr 2020
Contributed by Lukas
In this episode we spoke with Perry Monaco, who is the Head of Customer Success at LinkedIn across NAMER. Perry has a wealth of experience in CS and o...
Creating Customer Success - Episode 14: Jay Nathan
19 Mar 2020
Contributed by Lukas
In this episode we spoke with Jay Nathan, who is Founder and Managing Partner of Customer Imperative. In 2016, Jay founded Customer Imperative, a pur...
Creating Customer Success - Episode 13: Peter Majeed
01 Mar 2020
Contributed by Lukas
On this episode we spoke with Peter Majeed who is the Head of Customer Success for EMEA at Qualtrics. Peter has previously held roles at Delphix and S...
Creating Customer Success - Episode 12: Kate Forgione
18 Feb 2020
Contributed by Lukas
On this episode we spoke with Kate Forgione who is Head of Customer at Service Rocket and also CEO and Founder of the Customer Success Network. Kate h...
Creating Customer Success - Episode 11: Anika Zubair
09 Feb 2020
Contributed by Lukas
On this episode we speak with Anika Zubair who is the Global Director of Customer Success at ZAP. Anika is responsible for a team of Customer Success ...
Creating Customer Success - Episode 10: Lulu Dermeche
04 Feb 2020
Contributed by Lukas
On this episode we spoke with Lulu Dermeche, the Head of Customer Success for HowNow (an innovative integrated learning platform). Being comparatively...
Creating Customer Success - Episode 9: Violaine Yziquel
30 Jan 2020
Contributed by Lukas
On this episode we spoke with Violaine Yziquel who runs the EMEA Customer Success Management team at Box, a cloud content management platform that hel...
Creating Customer Success - Episode 8: Ian Robson
10 Dec 2019
Contributed by Lukas
On this episode we spoke with Ian Robson who has had a 20 year career in customer success roles including leadership roles at Siebel, Oracle, Salesfor...
Creating Customer Success - Episode 7: Pat Phelan
02 Dec 2019
Contributed by Lukas
In this episode we speak with Pat Phelan who is the Chief Customer Officer at UK Fintec GoCardless.
Creating Customer Success - Episode 6: Dan Farley
20 Nov 2019
Contributed by Lukas
In this episode we speak with Dan Farley who is VP of Customer Success at Seenit.
Creating Customer Success - Episode 5: Jenna Braastad
07 Oct 2019
Contributed by Lukas
In this episode we speak with Jenna Braastad who leads the Customer Success team at Mixpanel across EMEA, APAC, and Eastern US.
Creating Customer Success - Episode 4: Steve McDougal
27 Sep 2019
Contributed by Lukas
Steve McDougal is committed to delivering exceptional experiences to employees, customers and communities. He has over 16 years experience in Custo...
Creating Customer Success - Episode 3: Matt Myszkowski
20 Sep 2019
Contributed by Lukas
In January 2018 Matt joined SAP as their Vice President, Customer Success EMEA responsible for a team of Customer Success Managers driving value, adop...
Creating Customer Success - Episode 2: Dan Steinman
12 Sep 2019
Contributed by Lukas
In this episode, we speak with Dan Steinman who is the General Manager of Gainsight EMEA.
Creating Customer Success - Episode 1: Rav Dhaliwal
05 Sep 2019
Contributed by Lukas
On today’s episode, we’re joined by Rav, who has previously worked as a CS Leader at Zendesk, Yammer, and more recently Slack.