2025 CS in Review: What the Industry Taught Us & What’s Next

In this episode, we’re breaking down what 2025 revealed about Customer Success and what it means for how CS leaders need to operate in 2026.You’ll learn: ✔ The 5 macro shifts that reshaped CS in 2025 including revenue accountability, AI, digital-first delivery, trust and privacy, and CS expanding beyond SaaS ✔ What actually worked this year from QBR redesigns and value-driven conversations to CS-initiated expansion plays and smarter onboarding automation ✔ What underperformed and surprised teams including tool sprawl, automation layered on top of fragile product experiences, and CS initiatives stalling without exec buy-in ✔ The biggest gaps 2025 exposed and the must-win focus areas CS leaders should prioritize in 2026 to stay aheadWays I Can Help You Level Up Customer Success: Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more. Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here. 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call. For more information, visit my website: Explore more resources and insights. CS RevSpeak Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn. Until next time, keep driving success and speaking the language of revenue!

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