CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
Episodes
2025 CS in Review: What the Industry Taught Us & What’s Next
22 Dec 2025
Contributed by Lukas
In this episode, we’re breaking down what 2025 revealed about Customer Success and what it means for how CS leaders need to operate in 2026.You’ll...
Why Your Customers Are Not “Seeing the Value” (And How To Fix It With The Value Realization Framework)
08 Dec 2025
Contributed by Lukas
In this episode, we’re breaking down why customers who seem “healthy” can still churn, downsell, or push back hard at renewal. Sometimes the tru...
Playbook Teardown: QBRs
24 Nov 2025
Contributed by Lukas
QBRs are supposed to be strategic moments where you and your customer align. But too often they're just slide decks and checkboxes with little re...
Playbook Teardown: What Happens After a Red Account is Flagged?
10 Nov 2025
Contributed by Lukas
An account turns red. The alert fires. Slack lights up. But then what?In this episode, we break down what top CS teams do after a red flag so risk doe...
Real-World AI Use Cases for CS Leaders
27 Oct 2025
Contributed by Lukas
AI is everywhere but how is it actually helping Customer Success teams right now?In this episode, I break down how CS leaders are using AI today to wo...
Should You Stay or Should You Go? Navigating Career Decisions in CS
13 Oct 2025
Contributed by Lukas
In this episode, we’re tackling one of the toughest questions every CS leader faces: Should you stay… or should you go?You’ll learn: ✔ Why ca...
Getting Hired in a Tough Market: A Playbook for CS Leaders
29 Sep 2025
Contributed by Lukas
In this episode, we’re breaking down how to position yourself for your next CS leadership role especially in today’s competitive market.You’ll l...
Mastering Mental Wellness in Customer Success Leadership
15 Sep 2025
Contributed by Lukas
In this episode, we dive into the mental workload that comes with leading a Customer Success team and how to manage it effectively without burning out...
Skill, Will, or System? Diagnosing Underperformance in Customer Success
01 Sep 2025
Contributed by Lukas
In this episode, we’re tackling one of the toughest challenges Customer Success leaders face: underperformance. When a team member isn’t meeting e...
The Customer Success Playbook for Product-Led Growth
18 Aug 2025
Contributed by Lukas
In this episode, we’re diving into the critical role Customer Success plays in a Product-Led Growth (PLG) motion and how to rethink your CS team’s...
The Ultimate Guide to Structuring a Customer Success Manager Interview Process
04 Aug 2025
Contributed by Lukas
In this episode, we’re breaking down how to structure your CSM interview process and find the right fit for your team.You’ll learn: ✔ How to de...
How to Succeed in Your First 90 Days as a Customer Success Leader
21 Jul 2025
Contributed by Lukas
In this episode, we’re breaking down what actually matters in your first 90 days as a CS leader and how to avoid the chaos that derails so many new ...
What Founders Get Wrong About Customer Success
07 Jul 2025
Contributed by Lukas
In this episode, we’re unpacking the biggest missteps founders make when building out Customer Success and how to avoid them.You’ll learn: ✔ Wh...
How to Equip Your Customer Success Team for Revenue Conversations
23 Jun 2025
Contributed by Lukas
In this episode, we’re getting honest about what really holds CS teams back from leading effective revenue conversations and what you, as a CS leade...
Why Coaching Accelerates Customer Success Leadership Growth
09 Jun 2025
Contributed by Lukas
In this episode, we unpack the leadership blind spots that keep CS leaders stuck and why trying to navigate them alone slows everything down. You’ll...
How to Build Customer Success as the First CS Hire in a Startup
26 May 2025
Contributed by Lukas
In this episode, I’m pulling back the curtain on what it’s really like to build from scratch based on my own experience and the CS leaders I’ve ...
How to Coach Your Customer Success Team to Be More Strategic
12 May 2025
Contributed by Lukas
In this episode, I break down what being strategic actually means in a Customer Success context. And how you, as a CS leader, can help your team move ...
Doing More with Less: Leading Customer Success Teams Through Constraints
28 Apr 2025
Contributed by Lukas
This episode is for every CS leader trying to navigate the impossible: higher targets, more responsibilities, tighter budgets and somehow still expect...
The 3 Shifts Your Customer Success Team Needs to Own Revenue
14 Apr 2025
Contributed by Lukas
Should CS Own Revenue? Most teams are already doing it. Just not doing it well.In this episode, I dive deep into the Revenue Ownership model of Custom...
Should Customer Success Teams Own Revenue?
31 Mar 2025
Contributed by Lukas
The debate continues: Should Customer Success own a revenue number or focus solely on adoption and value?In this episode, Angeline Gavino explores why...
Becoming a CCO: A Journey Through Leadership and Revenue Ownership
17 Mar 2025
Contributed by Lukas
Angeline Gavino sits down with Alexandra Sagaydak, Chief Customer Officer at PeopleForce, to dive into the realities of CS leadership and the journey ...
Balancing Growth and Employee Empowerment in Revenue-Driven Customer Success
03 Mar 2025
Contributed by Lukas
Angeline Gavino sits down with Telved Devlet, a seasoned Customer Success and revenue leader, to discuss practical strategies for enabling CS teams to...
Leadership Strategies for Managing Up, Across, and Within in Revenue-Focused CS
17 Feb 2025
Contributed by Lukas
Angeline Gavino is joined by Mike Simmons, Founder of Catalyst A.C.T.S, to explore the critical role of leadership in driving cultural and operational...
Bridging the Gap: How Enablement Empowers CS Teams to Drive Growth
03 Feb 2025
Contributed by Lukas
Angeline Gavino welcomes Gina Patel, a seasoned Customer Success leader with 15+ years of experience, to discuss her journey of building and scaling C...
Leading for Revenue Impact: Essential Traits of a CS Leader
20 Jan 2025
Contributed by Lukas
In this episode of the CS RevSpeak Podcast, Angeline Gavino sits down with Thomas Voigt, Customer Success Coach and Founder of The CS Academy, for a d...
The Strategic Shift: Preparing CS Teams for Revenue Goals
06 Jan 2025
Contributed by Lukas
When Ryan Dalton joined Intiveo as Vice President Customer Experience Revenue, he made one thing clear: Customer Success would be a revenue-driving fu...
Structuring Compensation for Revenue-Driven CS Teams
16 Dec 2024
Contributed by Lukas
Angeline sits down with Ejieme Eromosele, a GTM leader at Quik and Founder of Success in Black, to explore the evolving world of compensation in reven...
Unlocking Revenue Growth with Impact Drivers
02 Dec 2024
Contributed by Lukas
Angeline Gavino sits down with Pieter Boon, Co-founder of ImpactPilot, to delve into the transformative concept of impact drivers and their role in re...
Digital Customer Success as a Revenue Driver
18 Nov 2024
Contributed by Lukas
Angeline Gavino sits down with Dan Ennis to explore how Digital Customer Success can be a powerful revenue driver. Dan shares his expertise on buildin...
Why Transitioning to Revenue-Driven CS Does Not Have to Be Difficult
04 Nov 2024
Contributed by Lukas
Episode Guest: Eleni Vorvis, Customer Success Coach, Advisor & ConsultantLinkedIn ProfileIn this episode of CS RevSpeak, Angeline speaks with Elen...
Establishing a Strong Foundation for Revenue-Centric Customer Success
21 Oct 2024
Contributed by Lukas
EPISODE GUEST: Ramses Bossuyt, Co-Founder of House of RetentionLinkedIn ProfileIn this episode of CS RevSpeak, Angeline speaks with Ramses Bossuyt, Co...
Driving Revenue Accountability in Cross-Functional Teams
07 Oct 2024
Contributed by Lukas
Episode Guest: Bob Mathers, Revenue Coach & ConsultantLinkedIn ProfileIn this episode of CS RevSpeak, Angeline sits down with Bob Mathers, a seaso...
5-Steps to Transitioning Your CS Team to Drive Revenue
23 Sep 2024
Contributed by Lukas
Episode Guest: Guy Galon, CS Executive AdvisorLinkedIn Profile | The CSCycleIn this episode of CS RevSpeak, Angeline welcomes Guy Galon, Customer Su...
What Can CS Learn from Sales in Order to Drive Revenue Growth?
09 Sep 2024
Contributed by Lukas
Episode Guest: Rav Dhaliwal, Investor & Former CS ExecLinkedIn Profile | Rav's Blog Link to Rav's article: The Opportunities for Custo...
Introducing CS RevSpeak: Empowering CS Leaders to Drive Revenue
02 Sep 2024
Contributed by Lukas
Welcome to CS RevSpeak! This podcast is for Customer Success leaders driving revenue growth. Join me, Angeline Gavino, as I dive deep into strategies...