Success planning is one of the most overlooked motions in CS and one of the most impactful when done right. In this episode, we are doing a full playbook teardown on what it actually takes to build a success plan that guides how you work with customers month to month.You'll learn:What a success plan is actually for and why most definitions miss the point Why most success plans fail quietly and what the common patterns look likeWhat inputs you need before you even open a template How to structure a plan around business outcomes and value, not tasks and features How to run a co-creation conversation so your customer owns the plan, not just signs off on it How to make success planning a living operating tool that drives decisions between meetings, not just before a big deckThis episode is for CS leaders who suspect their success plans are more of a checkbox than a real tool, and who want a structured way to build plans that are simple, customer-facing, and actually tied to the value story they need to tell at renewal.Ways I Can Help You Level Up Customer Success:Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.For more information, visit my website: Explore more resources and insights. CS RevSpeakLet's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.Until next time, keep driving success and speaking the language of revenue!

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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