Leading for Revenue Impact: Essential Traits of a CS Leader

In this episode of the CS RevSpeak Podcast, Angeline Gavino sits down with Thomas Voigt, Customer Success Coach and Founder of The CS Academy, for a deep dive into what it means to be a leader in the Customer Success space—particularly when leading for revenue impact.Thomas shares invaluable insights on:The competencies and skills successful CS leaders possess and why they are critical in today’s landscape.A leader’s role in uplifting Customer Success within their organization, positioning it as a strategic, revenue-driving function.How to work on yourself and improve your leadership style, including practical tips for continuous learning and personal growth.The importance of mental wellbeing as a leader, especially in navigating the challenges of a high-pressure role.This episode is a masterclass in leadership for CS professionals, offering actionable advice for those looking to transform their teams, their organizations and themselves.Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here. Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn. Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline. Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!

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