The 3 Shifts Your Customer Success Team Needs to Own Revenue

Should CS Own Revenue? Most teams are already doing it. Just not doing it well.In this episode, I dive deep into the Revenue Ownership model of Customer Success—where CS owns both retention and expansion—and share the three critical shifts your team needs to make to actually succeed:✅ A Mindset Shift: From service to growth ✅ A Culture Shift: From passive to proactive ✅ A Strategy Shift: From value realization to value creationBecause if you’re giving your CSMs revenue targets without changing how they operate, you’re setting them up to fail.🎧 Listen to learn how to:Evolve your CS motion without losing customer trustEmpower your team to lead revenue conversationsUnlock long-term, scalable growth through CSSubscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here. Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn. Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline. Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!

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