QBRs are supposed to be strategic moments where you and your customer align. But too often they're just slide decks and checkboxes with little real impact. In this episode, we tear apart the QBR motion and walk step by step through how to rebuild it. You’ll hear how to:Anchor QBRs in customer goals, not vanity metricsInvite decision-makers, not just usersBuild narratives, not data dumpsStructure dialogue, not monologuesClose with real action, not vague wrap-upsIf your QBRs feel stale, this teardown gives you a blueprint to elevate them.Subscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here. Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn. Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline. Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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