What Can CS Learn from Sales in Order to Drive Revenue Growth?

Episode Guest: Rav Dhaliwal, Investor & Former CS ExecLinkedIn Profile |  Rav's Blog Link to Rav's article: The Opportunities for Customer SuccessIn the inaugural episode of CS RevSpeak, Angeline sits down with Rav Dhaliwal, a seasoned Customer Success executive turned investor, to explore the evolving role of Customer Success in revenue generation. Rav shares his insights on the critical difference between being accountable for a revenue number and being responsible for achieving it. They discuss the cultural shift required within organizations as CS teams transition into revenue-driving roles, the importance of aligning with sales and understanding the language of revenue, and practical strategies for CS leaders to showcase their impact on the bottom line. Tune in to learn how to navigate the challenges of holding a revenue number without compromising the trusted advisor role.Key Topics:Accountability vs. Responsibility in CS revenue rolesThe importance of language and metrics in aligning with revenue goalsPractical tips for CS leaders to drive revenue growth while maintaining customer trustSales skills and processes that revenue-driven CS teams can leverageSubscribe to CS RevSpeak! If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing! Connect with Us: Join the Conversation: Customer Success Leaders Hub on LinkedIn Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here. Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn. Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline. Visit Our Website: Explore more resources and insights. CS RevSpeak Until next time, keep driving success and speaking the language of revenue!

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