CSM Practice - The Customer Success Podcast
Episodes
What Service Packages look like when CHARGING for CS
12 May 2023
Contributed by Lukas
Send a textLooking to monetize your Customer Success services? Or maybe you already do and want to improve your strategies? Either way, you won't...
How To Handle SEVERE TECHNICAL ISSUES
05 May 2023
Contributed by Lukas
Send a textIn this podcast episode, Sean Ruane, the CEO and Founder of Mind Data, discusses the importance of handling technical issues in a timely an...
CS Ladies - An Online Community For Women by Women
14 Apr 2023
Contributed by Lukas
Send a textThis podcast episode introduces 'CS Ladies,' an online community dedicated to empowering women working in the field of Customer S...
Is Customer Success a Function or a Strategy?
07 Apr 2023
Contributed by Lukas
Send a textDuring this podcast episode, Rapyd's Director of SMB Sales Ops & Enablement, Avner Baruch interviews Irit Eizips on her insights o...
Want to be CUSTOMER-CENTRIC?
31 Mar 2023
Contributed by Lukas
Send a textIn this podcast episode, Jason Noble, VP Global Customer Success at Vinli, shares his expertise on how organizations can become more custom...
What SALES SKILLS Are Relevant For Customer Success
24 Mar 2023
Contributed by Lukas
Send a textIn this podcast episode, Richard Harris shares some valuable insights on the essential sales skills that can help boost the success of cust...
Four Key CSM Role Profiles you want to hire for!
17 Mar 2023
Contributed by Lukas
Send a textIn this podcast episode, Guy Galon, provides valuable insights for those building their customer success team. He introduces the 𝐌𝐮𝐥...
Fundamental Steps to Creating Powerful Customer Success Processes
10 Mar 2023
Contributed by Lukas
Send a textDocumenting a business process can take many forms. However, coming up with a consistent approach to process documentation brings about man...
From RETAIL to CUSTOMER SUCCESS: Career Change
03 Mar 2023
Contributed by Lukas
Send a textWith an impressive background in luxury and heritage retail, Jennifer Yoder decided to transition into the world of software as a Customer ...
Top 10 CSM Skills Hiring Managers Look For
24 Feb 2023
Contributed by Lukas
Send a textWhen seeking employment as a Customer Success Manager (CSM), it's important to possess a specific set of skills that would enable one ...
CAREER CHANGE: From Non Profit to Customer Success
17 Feb 2023
Contributed by Lukas
Send a textSwitching from a non-profit job to an entirely different industry can be a daunting task, but Liron Kreitman, the Senior Client Success Man...
How to create SUCCESS PLANS that don't SUCK
10 Feb 2023
Contributed by Lukas
Send a textMost Customer Success Managers focus on perfecting the art of creating a success plan in order to maximize value for their customers, incre...
Increasing UPSELL Revenues with CUSTOMER INTELLIGENCE Tools
03 Feb 2023
Contributed by Lukas
Send a textCustomer Intelligence tools help identify upsell opportunities and prioritize them based on each account’s historical data. By leveraging...
Must-Track Customer Onboarding KPIs and Dashboards
27 Jan 2023
Contributed by Lukas
Send a textCustomer onboarding, like any other process, needs constant improvement which also means keeping track of the changes on an a regular bas...
The Customer ONBOARDING Maturity Model
20 Jan 2023
Contributed by Lukas
Send a textHow does your customer onboarding phase compare against other companies? This podcast episode introduces a Customer Onboarding Maturity Mod...
From Account Manager to Customer Success Manager (CSM)
13 Jan 2023
Contributed by Lukas
Send a textChanging roles from an Account Manager to a Customer Success Manager’s position is not a trivial move, as many hiring managers might thin...
Account Managers vs. Customer Success Managers (CSM's)
30 Dec 2022
Contributed by Lukas
Send a textBoth Account Managers and Customer Success Managers play an essential role in building relationships and maximizing value with and from cus...
The Importance of Investing in CUSTOMER SUCCESS
23 Dec 2022
Contributed by Lukas
Send a textThe role of a strong Customer Success Team becomes even more critical after the economic downturn. Business strategies often change as comp...
Hiring a FIRST-TIME Customer Success Manager (CSM)
16 Dec 2022
Contributed by Lukas
Send a textHiring a first-time CSM might seem hard at first, but our special guest, Brian Hartley, made it simple by sharing his strategy for hiring C...
Preparing for your CUSTOMER WELCOME CALL
09 Dec 2022
Contributed by Lukas
Send a textIn customer success, the ability to build impactful relationships with new customers can make a huge difference for a CSM. This podcast e...
COMPENSATION PLANS for Customer Success Managers
02 Dec 2022
Contributed by Lukas
Send a textWhat should compensation plans for Customer Success Managers be? What is the reasonable Customer Success Manager salary to attract the righ...
Top Customer Success KPIs for Managing CSM Teams
25 Nov 2022
Contributed by Lukas
Send a textHow can Customer Success KPIs be used to track and measure the team's performance and efficacy of the customer success program? The c...
Building your 90-DAY PLAN as a Customer Success Executive
18 Nov 2022
Contributed by Lukas
Send a textIn this podcast episode, Dutta Satadip shares what a 90-day CS Executive Plan should look like and why it is crucial for CS executives to s...
Customer Success CAREER DEVELOPMENT Path
11 Nov 2022
Contributed by Lukas
Send a textIn today's competitive market, many people are considering the next step in their current organization or are in search of a new role....
How to Best OPTIMIZE Your Customer Success Plan
04 Nov 2022
Contributed by Lukas
Send a textWhat Is the Need for a Success Plan in Customer Success?It is just as important to have a success plan for customer satisfaction and delive...
How to Capture BUSINESS OUTCOMES during a QBR
28 Oct 2022
Contributed by Lukas
Send a textAre you passionate about driving a big impact and maximizing value?! To help you effectively manage desired business outcome discussions w...
How to Use HUBSPOT for CUSTOMER SUCCESS
21 Oct 2022
Contributed by Lukas
Send a textInvesting in Customer Success Software like HubSpot can be one of the most remarkable decisions you make in your customer success journey. ...
What is a STRATEGIC Customer Success Manager?
14 Oct 2022
Contributed by Lukas
Send a textA typical day for a Customer Success Manager (CSM) can involve a lot of different activities, all aimed at helping their customers achieve ...
What is an ENTERPRISE Customer Ssuccess Manager?
07 Oct 2022
Contributed by Lukas
Send a textWhat does it mean to be an enterprise Customer Success Manager, and how does this role impact how enterprise-level businesses engage with t...
Customer Success Manager SALARY Trends
30 Sep 2022
Contributed by Lukas
Send a textEver wonder how much a Customer Success Manager Salary is?The results of the 2021 State of the Customer Success Industry and Salary Survey ...
How to DEVELOP a CUSTOMER SUCCESS STRATEGY
23 Sep 2022
Contributed by Lukas
Send a textDiscover the Customer Success Strategy roadmap that was used in establishing a framework and journey for maturing the customer success orga...
A Day in the Life of a CUSTOMER SUCCESS MANAGER
16 Sep 2022
Contributed by Lukas
Send a textWhat is a Customer Success Manager, and what does their typical day look like? As a Customer Success professional, your primary concern is ...
How to Develop a QUARTERLY BUSINESS REVIEW (QBR)
09 Sep 2022
Contributed by Lukas
Send a textLearn more about how to develop a Quarterly Business Review (QBR) for Customer Success Executives and effectively demonstrate and maximize ...
Customer Success LIFECYCLE JOURNEY MAPS
02 Sep 2022
Contributed by Lukas
Send a textIn this podcast episode, Irit will tell you everything you need to know on how to create a Customer Success Lifecycle Journey Map in your o...
Why Active Listening is important
25 Aug 2022
Contributed by Lukas
Send a textMany customer success managers are good listeners, but the question is, are they actively listening to their customers.Active listening is ...