How to Handle Customer Complaints the Right Way

In this episode, I’m breaking down the simple 5-step method that turns unhappy customers into loyal fans. You’ll learn how to respond with confidence, reduce defensiveness, spot complaint patterns, and fix issues before they become bigger problems.Plus — real examples, practical scripts, and the mindset shift every business owner needs.🎧 Listen to learn:The 3-step Acknowledge → Apologise → Act methodHow to defuse anger quicklyThe follow-up most businesses forgetHow to track complaints to find hidden frictionA real case study where complaints dropped by 80%Download your free Customer Success Kit here.Enrol onto my Customer Experience Course here. Hosted on Acast. See acast.com/privacy for more information.

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