Customer Care Channel
Episodes
Customer Experience Without Overwhelm: How to Simplify, Prioritise, and Care Better
22 Dec 2025
Contributed by Lukas
Feeling overwhelmed by customer care? In this episode, I break down why customer experience feels heavy—and how to make it simple, sustainable, and ...
How to Handle Customer Complaints the Right Way
08 Dec 2025
Contributed by Lukas
In this episode, I’m breaking down the simple 5-step method that turns unhappy customers into loyal fans. You’ll learn how to respond with confide...
Customer Experience is Your Business Superpower!
24 Nov 2025
Contributed by Lukas
Customer care isn’t just a department — it’s your business’s secret superpower. In this episode, customer experience strategist Lisa Baker sha...
What Service Desk Management is
19 Sep 2025
Contributed by Lukas
What service desk management is, why it matters and what value it can bring to your business.👉 Watch the full YouTube episode here: https://youtu.b...
Building a Customer-Centric Culture: Strategies for Lasting Success
12 Sep 2025
Contributed by Lukas
Want to build a business customers love? It starts with culture. In this episode, we’ll uncover how to create a customer-centric culture that drives...
Avoid These Customer Service Mistakes and Build Loyalty
05 Sep 2025
Contributed by Lukas
Customers don’t leave because of price—they leave because of poor service. In this episode, we’ll break down the most common customer service mi...
How to Analyze Customer Complaints (and Fix Them Fast!)
29 Aug 2025
Contributed by Lukas
Are customer complaints overwhelming your business? In this video, we break down the essential tools for effective complaint analysis that every small...
How to Create Amazing Customer Experiences (That Actually Work!)
22 Aug 2025
Contributed by Lukas
Unlock the secrets to creating customer experiences that truly matter! In this video, Lisa Baker from the Customer Care Channel walks you through the ...
Top 5 Customer Complaint Mistakes That Are Costing You Sales
01 Aug 2025
Contributed by Lukas
In this episode, Lisa Baker returns to the mic after a short break to share five major mistakes businesses make when handling customer complaints—an...
5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction
21 Feb 2025
Contributed by Lukas
In this episode I discuss 5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction.To Do:Customer Profiling Template: DownloadPrintable Down...
Top 49 Customer Complaints Businesses Receive and How to Address Them
14 Feb 2025
Contributed by Lukas
In this episode Lisa discusses the Top 49 Customer Complaints Businesses Receive and How to Address Them. As promised:Mailerlite Email Marketing Infor...
10 Proven Customer Service Strategies Every Beginner Entrepreneur Must Master
07 Feb 2025
Contributed by Lukas
In this episode I discuss the 10 Proven Customer Service Strategies Every Beginner Entrepreneur Must Master!As promised:Mailerlite Email Marketing Inf...
Time Management Hacks for Entrepreneurs - Crush Your 2025 Goals
24 Jan 2025
Contributed by Lukas
In this episode I discuss the apps I use to keep on top of everything! This episode is about time management hacks for entrepreneurs - crush your 2025...
2025 Business Trends - Top Strategies Entrepreneurs Need to Know
17 Jan 2025
Contributed by Lukas
Welcome to 2025 entrepreneurs! This episode is all about 2025 Business Trends, here find Top Strategies Entrepreneurs Need to Know for the up coming y...
How to Build a Powerful Personal Brand in 2025
10 Jan 2025
Contributed by Lukas
Welcome to 2025 entrepreneurs! This episode is all about How to Build a Powerful Personal Brand in 2025. Tune in to find out what you need to do in or...
Transforming Retail - How to Create Outstanding Customer Experiences and Reduce Complaints
20 Dec 2024
Contributed by Lukas
Episode 24 is all about Transforming Retail. Giving you tips and tricks into How to Create Outstanding Customer Experiences and Reduce Complaints for ...
Building a Customer-Centric Business: Simple Steps for Beginners
13 Dec 2024
Contributed by Lukas
Episode 23 is about buildinga customer-centric business giving 4 steps to follow to get you started!***********************Hey you! Welcome to the Cus...
Building a Solid Foundation for Exceptional Customer Service
06 Dec 2024
Contributed by Lukas
In today’s episode, I talk about how to build a solid foundation to provide exceptional customer service. Free Resource:Want to understand your cust...
Customer Experience 101 - A Beginner’s Guide to Delight Your Customers
29 Nov 2024
Contributed by Lukas
In today’s episode, Lisa dives into the essentials of Customer Experience 101 for beginner entrepreneurs. You’ll learn what customer experience (C...
Handling Tough Situations: Navigating Difficult Customer Interactions
22 Nov 2024
Contributed by Lukas
This episode guides you through Handling Tough Situations: Navigating Difficult Customer Interactions.Host: Lisa Podcast: Customer Care Cha...
Productivity Tips for Becoming Customer-Focused in Your Business
15 Nov 2024
Contributed by Lukas
Productivity Tips for Becoming Customer-Focused in Your BusinessHost: Lisa Podcast: Customer Care ChannelEpisode Summary: In thi...
The Secret to What Customer Service is
01 Nov 2024
Contributed by Lukas
Episode 18 discusses the secret to what good customer service is!***********************Hey you! Welcome to the Customer Care Channel. Here we will be...
Beauty Salon Ideas to provide excellent customer service
25 Oct 2024
Contributed by Lukas
Episode 17 discusses beauty salon ideas and much more!***********************Hey you! Welcome to the Customer Care Channel. Here we will be talking ab...
What are Your Customer Service Standards
18 Oct 2024
Contributed by Lukas
Episode 16 discusses what customer service standards are and why you need them!***********************Hey you! Welcome to the Customer Care Channel. ...
The Customer isnt Always Right
11 Oct 2024
Contributed by Lukas
Episode 15 discusses why the customer isn't always right and what to do!***********************Hey you! Welcome to the Customer Care Channel. Here we ...
How to Give Great Customer Service - the L.A.S.T Method
07 Oct 2024
Contributed by Lukas
Episode 14 discusses the L.A.S.T method and how you can apply it to your business.***********************Hey you! Welcome to the Customer Care Channel...
How to Handle Customer Complaints
27 Sep 2024
Contributed by Lukas
Episode 13 discusses ways to handle customer complaints and why you need a customer complaints procedure to manage customer complaints effectively. **...
What is Customer Journey Mapping
20 Sep 2024
Contributed by Lukas
Episode 12 explores what customer journey mapping is and how you can use customer journey mapping to improve your business. **************************...
Improving Customer Interactions via a Service Desk
13 Sep 2024
Contributed by Lukas
This episode explores customer journey mapping. Here find what customer journey mapping is and how to create customer journey maps.****************Hey...
Customer Service Resume Tips
06 Sep 2024
Contributed by Lukas
This episode explores potential answers to customer service resume questions. Here find customer service resume tips to help you complete your CV and ...
How to Create a Customer Survey to Improve Customer Experience
30 Aug 2024
Contributed by Lukas
This episode explores how to customer survey to improve customer experience.****************Hey you! Welcome to the Customer Care Channel. Here we wil...
Customer Reddit Questions What Would You Do
23 Aug 2024
Contributed by Lukas
This episode explores a question on reddit and discussing what to do in this situation.****************Hey you! Welcome to the Customer Care Channel. ...
Navigating Change: Ensuring Positive Customer Impact
16 Aug 2024
Contributed by Lukas
This episode explores Navigating Change: Ensuring Positive Customer Impact. Impacting Customers When Making Changes can be disasterous, so let's plan ...
The Power of Customer Focus: Boosting Engagement and Satisfaction
09 Aug 2024
Contributed by Lukas
This episode explores the Power of Customer Focus: Boosting Engagement and Satisfaction.****************Hey you! Welcome to the Customer Care Channel....
Taking Customers Personally: The Impact on Mental Health and How to Cope
02 Aug 2024
Contributed by Lukas
This episode explores Taking Customers Personally: The Impact on Mental Health and How to Cope.****************Hey you! Welcome to the Customer Care C...
Understanding Customer Experience: The Key to Business Success
26 Jul 2024
Contributed by Lukas
In this episode, we explore Understanding Customer Experience: The Key to Business Success.*********Hey you! Welcome to the Customer Care Channel. Her...
Mastering Customer Excellence: Insights and Strategies for Success
19 Jul 2024
Contributed by Lukas
In this episode, we explore Mastering Customer Excellence: Insights and Strategies for Success.*********Hey you! Welcome to the Customer Care Channel....
Unlocking Exceptional Customer Service: Strategies for Business Growth
12 Jul 2024
Contributed by Lukas
In this episode, we explore the fundamental concept of customer service.The discussion highlights its significance in building customer loyalty and en...
Types of Customers in Business
12 Jul 2024
Contributed by Lukas
In this episode, Lisa discusses the various types of customers businesses encounter, emphasizing the importance of understanding customer profiles to ...
Customer Care Channel Trailer
09 Jul 2024
Contributed by Lukas
Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more!My name is Lisa and I am the Host of...