Top 5 Customer Complaint Mistakes That Are Costing You Sales

In this episode, Lisa Baker returns to the mic after a short break to share five major mistakes businesses make when handling customer complaints—and how those mistakes could be costing you real sales. Lisa breaks down each error, from ignoring feedback to lacking a clear complaints process, and offers practical tips to help you turn negative feedback into golden opportunities for growth.Whether you’re a small business owner, team leader, or customer care rep, this episode will give you actionable steps to review your current approach, improve customer relationships, and boost retention through better service recovery.💬 What You’ll Learn:Why customer complaints are a goldmine for business improvementThe true cost of mishandling a complaint5 common mistakes to avoidHow to create a feedback loop for continuous improvementWhat to do today to level up your complaints process📌 Mentioned in This Episode:Lisa’s YouTube Channel for more customer service tipsTikTok, Instagram & Facebook: @customercarechannelScreenshot and tag @customercarechannel on IG to get featured!📚 Coming Soon: Lisa is working on a book that teaches a step-by-step method for reviewing and improving customer experience—designed especially for small business owners. Stay tuned for preorder info!💡 Call to Action: 👉 Follow the podcast so you never miss an episode 👉 Share this episode with a friend who needs to hear it 👉 Take 5 minutes today to audit your complaints process!To Do:Customer Profiling Template: DownloadPrintable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)Enroll onto Customer Experience Course: Enroll HereSupport the pod and Buy a Coffee:  Buy a CoffeeContact:Follow and send messages on IG: Customer Care Channelor @customercarechannelSo, get listening!*Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support! Hosted on Acast. See acast.com/privacy for more information.

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