Customer Centric Retailing Podcast
Episodes
Building Customer-Centric Experiences Across B2B & D2C with Joseph Sharplin
02 Mar 2026
Contributed by Lukas
In this episode, we’re joined by Joseph, Head of eCommerce at AS Colour, as he shares how the brand is scaling globally while balancing both B2B and...
Custom Orthotics & Performance Footwear Brand's Approach to Customer Experience
27 Oct 2025
Contributed by Lukas
In this episode, our special guest, Mitch Dodd, President of Kintec Footwear + Orthotics, discusses how to build a retail business that successfully b...
The AI Playbook for Retail Leaders with Sid Arigapudi
08 Oct 2025
Contributed by Lukas
In this episode, Sid Arigapudi, VP of Technology at 5.11 Tactical, discusses the transformative role of Artificial Intelligence in retail. He is an ad...
Evolving a 70-Year-Old Brand Without Losing Its Essence with Geraldo Jose
03 Feb 2025
Contributed by Lukas
In this episode, Geraldo José Z Do Prado, CEO of Casa Prado, discusses the brand’s approach to sustainability, responsible sourcing, and innovation...
Balancing Tech, Sales and CX at Fleet Feet with Alex Tallman
20 Jan 2025
Contributed by Lukas
In this episode, Alex Tallman, Director of Retail Experience at Fleet Feet, offers insights into the company’s approach to customer experience and t...
How Nanso Group Shapes Personalized Retail Experiences Using Data with Jenni Homer
03 Jan 2025
Contributed by Lukas
In this episode of, we’re joined by Jenni Homer, Director of Retail & Ecom at Nanso Group, as she takes us through the exciting ways AI and data...
Exploring Use Cases of AI in Fashion Retail with Armen Momejian
23 Dec 2024
Contributed by Lukas
In this episode with our esteemed guest Armen Momejian, Director of AI Initiatives at ALDO Group, we discussed how AI and RFID technologies are revolu...
Connecting Digital and Physical Commerce in Fashion Retail with Akash Samtani
16 Dec 2024
Contributed by Lukas
In this episode, Akash Samtani shares his expertise on the evolving world of omnichannel retail, highlighting the key challenges and incredible opport...
Turning Store Associates into Stylists and Fulfillment Experts with Karrie Helm
14 Nov 2024
Contributed by Lukas
In this episode, Karrie Helm, Sr. Director of Stores at EVEREVE, discusses how EVEREVE is transforming the shopping experience by merging the convenie...
How Tech and Sustainability Shaped Cotopaxi’s Brand Identity with Stephan Jacob
07 Nov 2024
Contributed by Lukas
In this podcast episode, our special guest, Stephan Jacob, addresses the challenges retailers encounter in adapting to evolving consumer expectations ...
Connecting Buying Experiences Across Channels in Luxury Retail with Natalia Jablonka
05 Nov 2024
Contributed by Lukas
In this podcast episode with our esteemed guest Natalia Jablonka, we dive into the world of omnichannel retail, digital commerce and inventory plannin...
Role of KPIs in building Winning Customer Experience with Breanna Moreno
26 Aug 2024
Contributed by Lukas
In this episode, Breanna Moreno, VP of Customer Experience at True Classic, takes us behind the scenes of the brand’s retail expansion journey and b...
Balancing Profit and Purpose in Skincare Retail with Cameron Baty
22 Aug 2024
Contributed by Lukas
In this episode Cameron Baty discusses the challenges and triumphs of building a successful retail business from the ground up. Cameron shares insight...
Role of OMS in Customer-Centric Retailing with Darko Tushev
22 Jul 2024
Contributed by Lukas
In this episode, our guest Darko Tushev explores the vital role of Order Management Systems (OMS) in modern retail. Learn about the importance of brea...
Embracing Circular Fashion in Kidswear Retail with Johan Munck
22 Jul 2024
Contributed by Lukas
In this episode, Johan Munck, CEO of Polarn O. Pyret, discusses modern retail practices, focusing on omnichannel retailing, circular economy and susta...
Cultivating a Winning Culture in Retail with Joe Lopardi
03 Jul 2024
Contributed by Lukas
In this episode, Joe Lopardi, Director of Retail at Trina Turk, shares his insights on the evolving retail landscape, highlighting the critical role o...
Building Brand Love in Retail with Amy Carr
27 Jun 2024
Contributed by Lukas
In this episode, our special guest, Amy Carr, delves into the evolving landscape of retail and customer engagement strategies. We discuss the dynamic ...
Phygital Retailing & Beyond with Jeff Fisher
11 Jun 2024
Contributed by Lukas
In this episode, Jeff Fisher, the VP of Retail at Blenders Eyewear, shares his insights on various aspects of the retail industry from significance of...
The Journey of 25-year Overnight Success of Charleston Shoes
03 Jun 2024
Contributed by Lukas
In this episode, our esteemed guest, Neely Powell, CEO of Charleston Shoe Company, discusses her love for brick-and-mortar retail and its emphasis on ...
Decoding CX in Prescription Footwear with John Prothro
15 May 2024
Contributed by Lukas
In this episode, our special guest, John Prothro, President and CEO of Foot Solutions, provides a deep dive into the brand's customer-centric ret...
From Store to Door: Revolution of Ship from Store with Nate Skiver
05 Apr 2024
Contributed by Lukas
In this episode, our special guest, Nate Skiver, the founder of LPF Spend Management, delves into the intricacies of omnichannel strategies like Ship ...
Retail Entrepreneurship: A Journey from Clicks to Bricks with Jamie Schisler
15 Nov 2023
Contributed by Lukas
In this episode, our special guest, Jamie Schisler, Chief Comfort Officer at Upwest, delves into the unique challenges faced when initiating a brand w...
Achieving real-time inventory availability with Nick Nedev
22 Jun 2023
Contributed by Lukas
This episode’s special guest, Nick Nedev, Digital Product Manager for BJ’s Wholesale, discusses the value of inventory explainability and how omni...
Embracing Diversity and Inclusion in Retail with Matthew Lafone
28 Sep 2022
Contributed by Lukas
This episode’s special guest, Matthew Lafone, President of The Athlete's Foot, shares key insights and tips on how retail brands can best nav...
The Evolution Of Responsible Retailing With Louise du Toit
17 Jun 2022
Contributed by Lukas
This episode’s special guest, Louise du Toit, President at Ganni, tackles the subject of sustainability in retail and discusses how brands can bes...
Building A Successful Omnichannel Program with Filipp Labkovskiy
31 Mar 2022
Contributed by Lukas
This episode’s special guest, Filipp Labkovskiy, Head of E-Commerce at ECCO Shoes Russia, offers expert tips and meaningful insight into the role of...
Retail Stores - A Bridge Between eCommerce and the Customer with Angela Picin
14 Mar 2022
Contributed by Lukas
This episode’s special guest, Angela Picin, Global Omnichannel and Retail Operations Manager at Roger Vivier, shares key insights and tips from he...
Get Answered Your Most Burning Questions About Store Fulfillment With Fred Schofield
28 Feb 2022
Contributed by Lukas
This episode’s special guest, Fred Schofield, discusses the importance of aligning your eCommerce and in-store operations to create successful BOPIS...
Role of Omnichannel Stores in Retail Recovery with Mark Pilkington
03 Feb 2022
Contributed by Lukas
This episode’s special guest, Mark Pilkington, discusses the role that omnichannel stores play in next-generation retail and how the classic model o...
Championing BOPIS Implementation with Worth Darling
27 Jan 2022
Contributed by Lukas
This episode’s special guest, Worth Darling, discusses the importance of leveraging your stores and store associates to create seamless BOPIS and sh...
Exciting Trends in Retail With Barbara Thau
12 Aug 2021
Contributed by Lukas
Our special guest, Barbara Thau, joins us to discuss exciting trends in retail with an emphasis on experiential shopping and customer loyalty. How ca...
What Makes For Remarkable Retail With Steve Dennis
26 Jul 2021
Contributed by Lukas
Our special guest, Steve Dennis, joins us to discuss the importance of centering all operations around the customer and eliminating cumbersome silos i...
What Does Post-Pandemic Success In Retail Look Like With Greg Buzek
20 Jul 2021
Contributed by Lukas
Our special guest, Greg Buzek, joins us to discuss how retailers can prepare for the post-pandemic retail landscape. What were the major factors that...
5 Retail Trends With Chris Walton
09 Jul 2021
Contributed by Lukas
Our special guest, Chris Walton, joins us to discuss the five major trends poised to disrupt the retail industry.What is necessary to make micro fulfi...
Staying Agile While Staying True with Ashley Merrill
29 Jun 2021
Contributed by Lukas
Our special guest, Ashley Merrill, joins us to walk us through Lunya’s story and how she’s been able to stay agile whilst staying true to the bran...
Why Data is King With Rick Watson
24 Jun 2021
Contributed by Lukas
Our special guest, Rick Watson, joins us to provide his perspective on the ingredients required to win in a competitive retail environment, and why re...
The Store of the Future With Sylvain Nigra
17 Jun 2021
Contributed by Lukas
Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about what it takes from a t...
The Evolution of Merchandising with Kenny Anderson
09 Jun 2021
Contributed by Lukas
Our special guest, Kenny Anderson, joins the podcast to discuss how merchandising has and must evolve in order to keep up with modern supply chains, c...
Championing Sustainability & Diversity with Liza Amlani
23 May 2021
Contributed by Lukas
Our special guest, Liza Amlani, joins us to discuss the importance of sustainability and diversity in retail. How has the role of the merchant evolve...
How To Avoid Pre-Order Disasters with Sylvain Nigra
18 May 2021
Contributed by Lukas
Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about how pre-orders ought t...
Really Great eCommerce with Sucharita Kodali
11 May 2021
Contributed by Lukas
Our special guest, Sucharita Kodali, joins the podcast to share insights gained over the past decade in the retail industry, with a focus on the onlin...
Talking Ever-Changing Retail with Sandra Duff
29 Apr 2021
Contributed by Lukas
Our special guest, Sandra Duff, shares her experience as the SVP of Strategy Activation and Operations at Jackman Reinvents to tackle hard topics like...
The Reason Humans Shop with Nicole Reyhle
24 Apr 2021
Contributed by Lukas
Our special guest, Nicole Reyhle shares her expertise with our audience, focusing specifically on the elements of the in-person shopping experience th...
Why Experience Still Matters with Melissa Gonzalez
22 Apr 2021
Contributed by Lukas
Our special guest, Melissa Gonzalez, joins the podcast to discuss how retailers should rethink their environments and in-store experiences to animate ...
What Makes In-Store Shopping Great With Sylvain Nigra
19 Apr 2021
Contributed by Lukas
Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about what it takes from a t...
Retail Localization with George MacDonald
15 Apr 2021
Contributed by Lukas
Our special guest, George MacDonald, brings decades of experience as executive editor of Retail Week to talk about the latest trends in the industry. ...
Putting The Service in Customer Service with Alison Hop
13 Apr 2021
Contributed by Lukas
Our special guest, Alison Hop, joins us to share her experience as Director of Commerce at the Ministry of Supply. How do retailers such as the Mini...
Beyond Buzzwords with Jason Goldberg
05 Apr 2021
Contributed by Lukas
Our special guest, Jason Goldberg, shares his thoughts on what makes for an excellent shopping experience and where retailers fall short.How has shopp...
The RFID Revolution with Ted McCaffrey
21 Mar 2021
Contributed by Lukas
Our special guest, Ted McCaffrey, shares his expertise and experience with RFID retail technology to explain why it’s the future of retail. What is...
Why Tech Is The Way To Customer’s Hearts with Sylvain Nigra
18 Mar 2021
Contributed by Lukas
Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about what it takes from a t...
Unpacking Retail Transformation with Oliver Banks
13 Mar 2021
Contributed by Lukas
Our special guest, Oliver Banks, joins the podcast to share his experience working with countless retailers on transformation projects to bring them c...
Mission Critical Supply Chain with Gary Newbury
10 Mar 2021
Contributed by Lukas
Our special guest, Gary Newbury, brings over 30 years of experience in supply chain logistics to talk about the mission-critical challenges facing ret...
The Why Behind The Bankruptcies with George Nahra
02 Mar 2021
Contributed by Lukas
Our special guest, George Nahra, brings decades of experience in executing complex digital retail strategies to discuss the root cause behind the so-c...
Blending Art and Science in Retail with Carl Boutet
27 Feb 2021
Contributed by Lukas
Our special guest, Carl Boutet, brings years of experience in retail to discuss the necessary blend between science and art that makes for customer-ce...
Letting Go Of Legacy with Cynthia Hollen
25 Feb 2021
Contributed by Lukas
Our special guest, Cynthia Hollen, brings over 20 years of experience in retail to talk about the importance of merging online and offline shopping ex...
Breaking Channel Silos With Miya Knights
23 Feb 2021
Contributed by Lukas
Our special guest, Miya Knights, has observed the retail industry from above and within and joins the podcast to provide a fresh view on what omnichan...
How To Run Operationally Excellent Stores with Rachel Williamson
07 Feb 2021
Contributed by Lukas
Our special guest, Rachel Williamson, brings over 30 years of experience in brick-and-mortar retail to advise our audience on how to provide the best ...
Why Employees Are Key To Customer Centricity with Bob Phibbs
04 Feb 2021
Contributed by Lukas
Our special guest, Bob Phibbs, shares his experience maximizing sales growth for retailers by focusing on the human aspect instead of battling over te...
The Path To Omnichannel with Chris Walton
23 Jan 2021
Contributed by Lukas
Our special guest, Chris Walton, brings over 20 years of experience in retail to talk about the importance of omnichannel and how retailers might actu...
Why Physical Retail Isn’t Dead with Ron Thurston
28 Dec 2020
Contributed by Lukas
Our special guest, Ron Thurston, brings over 25 years of experience in brick-and-mortar retail to enlighten us on the evolution of physical retail and...