In this episode of Customer Connect, I’m joined by Victoria Christofa from House2Home Moorebank, a family-run homewares store in Sydney that has built its reputation on creating memorable customer experiences.Victoria shares the story of her family’s 18-year retail journey, highlighting the store’s continued evolution and growth into a destination that attracts customers from across the country—especially during their famous Easter and Christmas displays. We talk about how House2Home has turned customer connection into a competitive advantage through community events, ever-changing visual merchandising, and the “wow” factors that keep shoppers coming back.You’ll also hear how Victoria uses social media to bring the personality of the business to life, why the team chose to focus on in-store experience over a large e-commerce presence, and the small but powerful housekeeping details (yes—even the car park!) that shape how customers feel about their visit.Website: https://house2homemoorebank.com.au/Instagram: @h2hmoorebankInstagram: @theretailmarketersWebsite: theretailmarketers.comYouTube Channel: youtube.com/@theretailmarketers

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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