The Website Audit Every Retailer Needs Before Peak Season
15 Sep 2025
Contributed by Lukas
The busiest quarter of the year is here, and before you spend money on ads or boosted posts, it’s ...
House2Home Moorebank: How Customer Experience Builds a Destination Store
08 Sep 2025
Contributed by Lukas
In this episode of Customer Connect, I’m joined by Victoria Christofa from House2Home Moorebank, a...
The Hidden Challenges of Seasonal Businesses
04 Sep 2025
Contributed by Lukas
The Customer Connect Podcast now includes an extra monthly episode designed just for seasonal busine...
Experience Wins Ep.1: Small Touches, Big Impact
01 Sep 2025
Contributed by Lukas
Welcome to the first episode of Experience Wins, a new monthly series on the Customer Connect podcas...
How to use Christmas Store Displays Boost Customer Spending
25 Aug 2025
Contributed by Lukas
Did you know 84% of customers say they’re more likely to shop somewhere that “feels festive” r...
The Disney Approach to Customer Experience Every Small Business Can Use: Interview with Vance Morris
18 Aug 2025
Contributed by Lukas
What can small business owners really learn from Disney about customer experience? In this episode o...
Customer Experience is the Future – And Your Biggest Competitive Advantage
14 Aug 2025
Contributed by Lukas
We’ve reached 100 episodes, and it feels like the perfect time to refine the focus of the Retail S...
Retail Wins: 5 Episodes I keep coming back too.
11 Aug 2025
Contributed by Lukas
In this 99th episode of the Retail Success Series, I'm sharing five of my favourite episodes so...
Seeing Your Business Through the Customer’s Eyes
07 Aug 2025
Contributed by Lukas
As business owners, we often get caught up in the day‑to‑day — marketing, buying, admin — an...
Scaling Retail with Purpose: Sally Oulton’s Secrets to Lasting Growth
04 Aug 2025
Contributed by Lukas
In this episode of The Retail Success Series, we’re joined by Sally Oulton, a multi-brand retail e...
Top 5 Tips for Easy Social Media Management
31 Jul 2025
Contributed by Lukas
Independent retailers often feel overwhelmed by social media—but it doesn’t have to be so hard. ...
From Social Media Stuck to Showing Up: How to Get Found in 2025
28 Jul 2025
Contributed by Lukas
Struggling to keep up with social media in 2025? You’re not alone. In this episode of The Retail S...
Uber Express Pickup: Add It to Your Store’s Click & Collect in Minutes
24 Jul 2025
Contributed by Lukas
Uber has just launched in-store pickup in Australia, which has been available to overseas markets fo...
Retail Personalisation Made Simple: Tactics That Keep Customers Coming Back
21 Jul 2025
Contributed by Lukas
In this episode of the Retail Success Series, I’m diving into one of the most powerful and underra...
Make your Store Earn More (Without Selling More)
17 Jul 2025
Contributed by Lukas
I was reading The Age when I came across an article about a café that rents out its space in the ev...
In-Store or Online, The First 10 Seconds Matter
14 Jul 2025
Contributed by Lukas
In this episode of The Retail Success Series, I'm looking at the most crucial moment in any cus...
The Return of Paid Returns - What this means for Small Retailers
10 Jul 2025
Contributed by Lukas
Big retailers are scaling back their free returns — and it might be the best news small businesses...
Escape Without the Guilt: Normalising Holidays for Business Owners
07 Jul 2025
Contributed by Lukas
Ever feel guilty stepping away from your business, even for a weekend? In this episode, we’re unp...
Customer Service Creates Loyal Customers
03 Jul 2025
Contributed by Lukas
In today’s episode of the Retail Success Series, I’m sharing a real-life experience that complet...
Market Research for Small Business: A Chat with Alex Fulton
30 Jun 2025
Contributed by Lukas
When you're running a small business, it's easy to rely on intuition and passion but are t...
Can Retailers Compete with Shein & Temu? What France’s New Law Means for Us
26 Jun 2025
Contributed by Lukas
France is cracking down on ultra-fast fashion—and retailers around the world are watching closely....
Is Trust the Key to Selling?
23 Jun 2025
Contributed by Lukas
If your customers don’t trust you, they won’t buy — no matter how beautiful your products are...
Avoid Misleading Promotions: Lessons from Recent Retailer Fines
19 Jun 2025
Contributed by Lukas
Think “sitewide” means every product is on sale? So does your customer — and the ACCC.In this ...
More Than Discounts: Loyalty Strategies That Drive Real Growth
16 Jun 2025
Contributed by Lukas
Loyalty Programs aren’t just for e-commerce giants. When done right, they can be a powerful tool f...
Maximise EOFY Opportunities Without Discounting Everything
12 Jun 2025
Contributed by Lukas
EOFY is here, and the Australian Retailers Association is predicting $10.5 billion in sales. But wit...
Retail Revival: Why Your Next Sales Event Should Be at Home
09 Jun 2025
Contributed by Lukas
Retail is coming home — literally. In this episode, we dive into the surprising resurgence of in-h...
The Backup Plan: What Every Solo Business Owner Needs
05 Jun 2025
Contributed by Lukas
If you had to step away from your business tomorrow—would it survive without you? In this Retail S...
Turn Customer Experience Into Your Best Marketing Tool – a Retail Chat with Dan Gingiss
02 Jun 2025
Contributed by Lukas
Dan Gingiss is an international keynote speaker, customer experience coach, and author who believes ...
A Retail Merchandising Strategy That Makes Customers Buy
29 May 2025
Contributed by Lukas
If your customers seem overwhelmed by options—or default to the cheapest item—this episode is fo...
The Hero Product Play: A Retail Strategy That Sells Smarter, Not Cheaper
26 May 2025
Contributed by Lukas
Want to increase your average order value without devaluing your brand? In this episode of the Retai...
Why Your Bestsellers Deserve More Love: The 80/20 Focus that Grows Retail Sales
22 May 2025
Contributed by Lukas
Want faster growth, higher profits, and less wasted effort in your retail business? This episode div...
Makeup, Meaning & Marketing: What Holme Beauty Gets So Right
19 May 2025
Contributed by Lukas
In this episode, we explore how a beauty brand built during uncertain times became a masterclass in ...
The Easy Marketing Wins You Might Be Missing: Bundle for Bigger Sales
15 May 2025
Contributed by Lukas
Feeling like your customers are hesitating, overwhelmed, or walking away without buying? This episod...
Make Content Without the Stress: Go-To Tools & Easy Tips
12 May 2025
Contributed by Lukas
Creating content for your small business doesn’t have to be stressful and Nicole Keleher is here t...
The New Power Shopper: Rethinking Retail for a Stylish, Social Generation
08 May 2025
Contributed by Lukas
Today, we’re challenging outdated ideas about what aging looks like — and why it’s time retail...
New Chapters & Bold Moves: Rosie Wauchope’s Journey into Boutique Business
05 May 2025
Contributed by Lukas
In this inspiring episode, Nicole Keleher sits down with Rosie Wauchope, the passionate owner of Mal...
Style It, Use It: The Simple Content Series That Builds Loyalty and Boosts Sales
01 May 2025
Contributed by Lukas
If you want customers to buy, love, and keep what they buy, you need more than great products—you ...
The Little Things: How Personal Service Makes a Big Impact!
28 Apr 2025
Contributed by Lukas
What if the most powerful retail lessons weren’t found in a store, but on a spontaneous holiday in...
Brava Lingerie: The Gold Standard in Customer Experience
24 Apr 2025
Contributed by Lukas
For Australian retail business owners, creating an exceptional customer experience is key to long-te...
Customer Experience: Building Trust, Consistency, and Wow Moments with Mat Unwin
21 Apr 2025
Contributed by Lukas
In this episode of the Retail Success Series, I sat with the brilliant and ever-insightful Mathew Un...
The Secret to Customer Loyalty: Lessons from Taking Shape
17 Apr 2025
Contributed by Lukas
What makes a retail brand truly stand out and keep customers coming back? For me, Taking Shape (TS) ...
Creativity Meets Strategy: Behind the Brand with inSync Design’s Iris Saar Isaacs
14 Apr 2025
Contributed by Lukas
This week on the Retail Success Series, I’m joined by the incredibly talented Iris Saar Isaacs –...
Retail Raves: How Evidence Skin Care Turns Customers into Raving Fans
10 Apr 2025
Contributed by Lukas
In this Retail Rave episode, I’m spotlighting Evidence Skin Care (ESK)—a brand that’s setting ...
Mastering Facebook & Instagram Live: Connect, Engage & Sell with Confidence
07 Apr 2025
Contributed by Lukas
Going live on Facebook or Instagram is one of the best ways to engage with your audience, showcase y...
How Your Personal Social Media Affects Your Business
03 Apr 2025
Contributed by Lukas
Have you ever thought about how much your personal social media profile impacts your business? Wheth...
Let’s Talk Retail Sales Strategy: Interview with Trinity Merwyn
31 Mar 2025
Contributed by Lukas
In this episode of the Retail Success Series, I’m joined by Trinity Merwyn from Bellwether, a comp...
The Secret to High-Converting Product Pages: How to Turn Browsers into Buyers
27 Mar 2025
Contributed by Lukas
Your product pages are the heart of your online store—they can either convince customers to hit ...
How to Optimise Your Retail Business for Voice Search in 2 Simple Steps!
24 Mar 2025
Contributed by Lukas
"Hey Siri, where can I buy this?" More and more customers are using voice assistants to sh...
7 Essential Tips to Optimise Your Social Media Profile for More Customers
20 Mar 2025
Contributed by Lukas
Your social media profile is your digital storefront—it’s often the first impression potential c...
Unlocking UGC for Retail Success: A Chat with Tegan Hawes
17 Mar 2025
Contributed by Lukas
User-generated content (UGC) is something I’ve always been curious about—how to find the right c...
How Birdsnest Creates an Unforgettable Customer Experience
13 Mar 2025
Contributed by Lukas
For this first episode of Retail Raves, I’m kicking off a brand-new segment where I highlight ret...
The Secret to Effortless Content? Let Your Customers Create It!
10 Mar 2025
Contributed by Lukas
Struggling to keep up with content creation? Feel like you're always scrambling for fresh ideas...
Expert Insights with Karen Thrussell Part 2: Pricing Strategies & Maximising Retail Profit
06 Mar 2025
Contributed by Lukas
In part two of my chat with Karen Thrussell from remarketable.com.au, we continue our deep dive into...
Expert Insights with Karen Thrussell Part 1: Mastering Stock Management & Retail Success
02 Mar 2025
Contributed by Lukas
In this episode, I sit down with retail industry expert Karen Thrussell from remarketable.com.au, wh...
Customer Service vs. Customer Experience: The Retail Game-Changer
27 Feb 2025
Contributed by Lukas
Today I'm tackling a topic that can transform your business: the difference between customer se...
Are Your Loyal Customers Cheating on You?
24 Feb 2025
Contributed by Lukas
Ever had a customer gush about how much they love your store, only to catch them raving about a comp...
Enhance Your Retail Space with these Sensory Marketing Tips
20 Feb 2025
Contributed by Lukas
Sensory Marketing is all about creating an immersive, memorable experience for customers by engaging...
Easter Retail Success: Creative Strategies to Boost Sales & Customer Engagement
17 Feb 2025
Contributed by Lukas
Easter isn't just about chocolate eggs and festive decorations—it’s a prime opportunity to ...
Smell Sells: Creating an Unforgettable In-Store Experience
13 Feb 2025
Contributed by Lukas
Did you know that customers decide how they feel about your store before they even make a purchase? ...
Should You Add a Subscription Box? Lessons from My Experience
10 Feb 2025
Contributed by Lukas
Thinking about adding a subscription box to your retail business? In this episode, I’m sharing my ...
Want More Email Subscribers? Try This Genius Pop-Up!
06 Feb 2025
Contributed by Lukas
Email marketing is one of the most powerful tools for retailers—but are you using it effectively? ...
Maximising Email Sign-Ups: The Power of Website Pop-Ups
03 Feb 2025
Contributed by Lukas
Pop-ups often get a bad rap—many people find them irritating or disruptive, and as a result, busin...
Happy Kids = More Sales: The Secret to Family-Friendly Retail
30 Jan 2025
Contributed by Lukas
Shopping with young children can be stressful for parents, but as a retailer, you have the power to ...
5 Revenue Boosters That Don’t Require New Stock
28 Jan 2025
Contributed by Lukas
When it comes to growing your retail business, it’s easy to focus solely on selling more products....
Social Media: The Ultimate Equaliser for Small Business
23 Jan 2025
Contributed by Lukas
Social media has transformed the way small businesses connect with their audience, levelling the pla...
How to Manage your Stock Space Needs
20 Jan 2025
Contributed by Lukas
In Episode 41 of the Retail Success Series, we tackle a common challenge for product-based business ...
Strategies for Retail Success: The Power of Connection
16 Jan 2025
Contributed by Lukas
In this episode of the Retail Success Series, we’re diving into why connection is the key to unloc...
Making 2025 Your Best Retail Year Yet: Connection, Growth & Success
13 Jan 2025
Contributed by Lukas
Welcome back to the Retail Success Series, and Happy New Year! I’m Nicole, and I’m thrilled to k...
2025 Business Growth Blueprint - Part 2 of 2
19 Dec 2024
Contributed by Lukas
As we hit the final week of the Christmas trade, many of us are busy with last-minute sales, helping...
2025 Business Growth Blueprint: Part 1 of 2
16 Dec 2024
Contributed by Lukas
Ready to make 2025 your most successful year yet? 🚀 Whether you’re excited about planning or fe...
The Good, The Bad and The Ugly Planning Sessions
12 Dec 2024
Contributed by Lukas
Are you ready to make 2025 your most successful year yet? In this episode of the Retail Success Seri...
Thinking of outsourcing order fulfillment? Here’s what to know!
09 Dec 2024
Contributed by Lukas
In Episode 35 of the Retail Success Series Podcast, we dive into one of the biggest decisions produc...
Defining your Business for Success
05 Dec 2024
Contributed by Lukas
In today's episode Nicole shares her thoughts on how we can define our retail business to ensur...
Are Loyalty Programs Worth It?
02 Dec 2024
Contributed by Lukas
Are Loyalty Programs Worth It? Learn How to Make Them Work for Your Business!Loyalty programs are on...
Marketing Lessons from Black Friday
28 Nov 2024
Contributed by Lukas
There is so much we can learn from Black Friday sales to help us with planning for future special ev...
Focus on What Works: How to Break ‘Shiny Object Syndrome’ in Your Retail Biz
25 Nov 2024
Contributed by Lukas
It's easy to get sucked into spending too much time on the next "big thing" when we h...
Why Retailers Must Ignore Boredom—and Keep Selling What Sells
21 Nov 2024
Contributed by Lukas
In retail we can get tired of seeing the same items in our store, and assume our clients feel the sa...
Turning an Idea into a Bestselling Product: Knobez Creator’s Story
18 Nov 2024
Contributed by Lukas
Morgan Uhl had an idea for a Christmas decoration for her home, and when she couldn't buy it an...
Returns Done Right: How Refund Policy Tweaks Can Boost Retail Profits.
14 Nov 2024
Contributed by Lukas
There is one aspect of your e-commerce site that often gets neglected but is critical to the custome...
How to Get Bank Loans for Your Retail Business: Tips that Secure ‘Yes’
11 Nov 2024
Contributed by Lukas
In this insightful podcast episode, Nicole welcomes back Jo Attard, director of Hart Financial, to s...
5 Ways to Source Exclusive Products Locally (Without Bulk Imports)
07 Nov 2024
Contributed by Lukas
Carrying a range of exclusive products is one of the keys to success for any retail store. Many pe...
Leadership Essentials for Retail Owners: Insights from Shelley Flett
04 Nov 2024
Contributed by Lukas
Shelley Flett is passionate about leadership development and team performance and has built a succes...
How Strong Supplier Relationships Can Boost Your Retail Margins
31 Oct 2024
Contributed by Lukas
In this KISS (Keep it Simple Series) episode Nicole looks at why you should work to create strong re...
Want to Crush Black Friday Goals?
28 Oct 2024
Contributed by Lukas
In today's episode Nicole looks at a number of techniques you can use to tease and entice your ...
Competing with the Big Guys
24 Oct 2024
Contributed by Lukas
In this KISS (Keep it Simple Series) episode of the Retail Success Series, Nicole addresses a common...
How Virtual Assistants can help you and your business.
22 Oct 2024
Contributed by Lukas
If you are over-worked and overwhelmed then you probably need support. One option is a virtual ass...
3 Winning Techniques to Boost your Retail Sales
17 Oct 2024
Contributed by Lukas
In this KISS (Keep it Simple Series) short episode Nicole looks at 3 things you can with very little...
Email Like a Pro: Simple Routines to get Consistent with Emails
14 Oct 2024
Contributed by Lukas
Time and again you've heard sending regular emails is a great marketing strategy for your busin...
Grow your Email List with Ease
10 Oct 2024
Contributed by Lukas
In today's KISS (Keep it Simple Series) episode Nicole looks at an easy way to encourage people...
Cash Flow Management Tips - Interview with Jo Attard from Heart Financial
08 Oct 2024
Contributed by Lukas
In today's episode Nicole is joined by Jo Attard, Founder and Finance Advisor at Heart Financia...
How to Re-Engage People on your Database
03 Oct 2024
Contributed by Lukas
You work hard to build up your database, and there is nothing worse than taking people off and seein...
One Thing to do to Prepare for the Selling Season
30 Sep 2024
Contributed by Lukas
The 4th quarter is for most retailers, their busiest quarter of the year. There are far more peopl...
One Social Post to Schedule Every Month.
26 Sep 2024
Contributed by Lukas
In this KISS (Keep it Simple Series) episode Nicole shares the one post you really should be adding ...
3 Ways to Grow your Business through Business Collaborations.
24 Sep 2024
Contributed by Lukas
Businesses should not act like islands. Finding business connections, and working together with thes...
Business Tools to Increase Sales - Manychat
19 Sep 2024
Contributed by Lukas
In today's KISS (Keep it Simple Series) I explain why the app Manychat has become one of my fav...
Cashflow Management Tips - The Buying Process
16 Sep 2024
Contributed by Lukas
In part 2 of our Cashflow series Nicole looks at what is likely to be your biggest expense in the bu...
KISS Series: To Survey or not to Survey your Customers.
12 Sep 2024
Contributed by Lukas
Do you ever use quiz or survey tools on Instagram Stories? Have you created a full survey for your...
Improve Cashflow through your Sales Channels
09 Sep 2024
Contributed by Lukas
In this episode Nicole looks at ways you can improve cashflow, focusing on the sales side of the bus...
KISS episode: Why defining your Ideal Customer will help grow your business.
05 Sep 2024
Contributed by Lukas
Customer Avatar, or Buyer Avatar or even just Ideal Customer. Marketers talk about this concept al...
Product Knowledge is key to increasing AOV
02 Sep 2024
Contributed by Lukas
Selling techniques are important to every retail business. Investing in your team so they can actu...