Customer Connect: A Customer Experience Podcast for Small Business Owners
Retail Personalisation Made Simple: Tactics That Keep Customers Coming Back
21 Jul 2025
In this episode of the Retail Success Series, I’m diving into one of the most powerful and underrated tools for growing your business: personalisation.I’m not talking about anything overly technical or hard to manage. Whether you’re just starting out with a notepad or you’re ready to explore simple automations, I’ll walk you through practical strategies that work at every level.I’ll share:Why personalisation creates loyal customers who keep coming backSimple, low-tech ways to make your customers feel remembered and valuedHow to use tools like spreadsheets, POS notes, and email tags to tailor your marketingReal-world examples of small personal touches that lead to big resultsIf you want your customers to say, “Wow, they really get me,” this episode is for you.Instagram: @theretailmarketersWebsite: theretailmarketers.comYouTube Channel: youtube.com/@theretailmarketers
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